Dear Valued Clients, 

Greetings from the Expats Service Centre! 

We would like to bring to your attention the following mandatory requirements, which will be strictly enforced with immediate effect. Adhering to these requirements is essential to ensure smooth processing and to avoid unnecessary delays or cancellations of applications. 

1.Endorsement Process Payment Timeline 

 

Please be reminded that payment for pass endorsement must be completed within one (1) month from either of the following dates, as applicable: 

 

-The date of the applicant’s entry into Malaysia; or 

-The date of approval for pass renewal/new (ie change of category/pass/company) 

 

Kindly note that failure to comply within the stipulated timeframe may result in the cancellation of the approved application. In such cases, companies will be required to submit a new application, which may affect overall processing timelines.



2. Applicant’s Presence in Malaysia During Processing 

 

Applicants who are in Malaysia for the purpose of pass endorsement are required to remain in Malaysia until the process is fully completed, including the issuance of the pass sticker (endorsement). 

If an applicant needs to travel due to urgent or exceptional circumstances while the application is in progress and the applicant will re-enter Malaysia after the expiry of the current pass, the company is required to inform us immediately for further assessment. 

Any consideration is subject to the stage of the application and applicable immigration requirements, and does not guarantee continuation of the application. 

If the applicant is outside Malaysia at any point during processing, the application may be cancelled due to reference visa requirements. 

Please note that once the application is at the Immigration stage, no amendments are allowed. The application will be cancelled and must be resubmitted as a new application. 

Companies are therefore strongly advised to ensure that applicants remain in Malaysia until the pass has been fully endorsed to avoid: 

-Application cancellation 

-Disruptions to the application process 

-The need for re-submission of application 

 

 

Important Reminder: 

 

We have observed recurring cases of non-compliance with the above requirements, which have led to avoidable application cancellations and processing delays. 

 

Your strict adherence to these requirements is essential to ensure a smooth and timely application process. 

 

We appreciate your understanding and cooperation. Should you require any clarification or assistance, please do not hesitate to contact us. 

 

For further assistance, please contact us at 03-8315 3106 / 3157 or email expatctr@mdec.com.my 

 

Thank you for your kind attention and cooperation. 

Yours sincerely, 

 

Expats Service Centre 

Malaysia Digital Economy Corporation (MDEC)