Companies

MSC Eligibility Criteria

  1. Undertake technology and/or knowledge transfer and/or contribute towards the development of MSC Malaysia or support Malaysia’s e-economy initiatives
  2. Establish a separate legal entity for MSC Malaysia qualifying activities; and
  3. Locate in a Designated Premises within MSC Malaysia Cybercity/Cybercentre.*

* Not applicable for MSC4Startups applications, Institute of Higher Learning (IHL) and Incubator

MSC Malaysia Clusters

INFOTECH GBS CCT

Companies undertaking:

  • Design, development, maintenance and marketing of software products
  • Design, maintenance and marketing of technology hardware products

Companies utilizing the world wide web as its main platform for operating e- Business.

Global Business Services (GBS) is a maturity evolution model from the Shared Services & Outsourcing industry. GBS integrates business services and has a wider scope to deliver higher value services that goes beyond transactional activities.

Qualifying business services activities include IT, Finance and Accounting, Human Resources, Procurement, Legal, Marketing, Business Analytics and other shared support functions across multiple locations within an organization.

Activities and technologies involved in the creation, delivery and enhancement of digital content. These include the development, production, aggregation, distribution and merchandising of IP, and the supply of the associated technological tools, services and platforms to support said activities.


MSC Malaysia Status Company - Qualifying Activities

Companies undertaking design, development, maintenance and marketing which include but not exhaustive of the following:

1. Software products:
  • General Business applications such as CRM/ERP/Accounting on any platform, including mobile and cloud platforms
  • Specialized applications for vertical industries such as Manufacturing/ security solutions/ Wireless & fixed telecommunications/ embedded software.

2. Hardware technology products & application:

Companies undertaking design, development, maintenance and marketing of hardware technology products and applications which include but not exhaustive of the following:

  • Intelligent Controllers/RFID/security solutions/ Wireless & fixed telecommunications/ SoC designs/ IC design
  • Specialist design companies focused on electronic hardware components or finished products (RFID/Smart Cards)

Companies utilizing the world wide web as its main platform of operation (e-Business) which include but not exhaustive of the following:

  • Application service providers, e-commerce service providers; web-based trading platforms, E-Government based service providers

Business Process Outsourcing (BPO)

Transactional-type internal business functions such as HR or F&A and front-office functions including customer-related services in marketing & contact center services.

BPO Services
  • Contact Center/Call Center
  • Transaction Processing
  • Payroll Processing
  • Customer Relations Management
  • Supply Chain Management
  • Finance & Accounting
  • HR Information System Services
  • Data Entry
  • Business Processes
  • Direct & Indirect Procurement
  • Tender Management Services
  • AP/AR, GL, etc

Information Technology Outsourcing (ITO)

Transactional-type IT & IT-related functions such as programming, technical support, desktop & server support, network & security systems etc.

ITO Services
  • IT Helpdesk/Tech Support
  • Hosting Services
  • Digital Forensic
  • Systems Integration
  • Software Development
  • Applications Development/Maintenance Management
  • Business Applications/Integration/Management
  • Disaster Recovery
  • Technology Infrastructure
  • Testing & Quality Assurance
  • Software R&D, Product Development & Solutions
  • Security Design
  • Data Warehouse Design
  • Cloud Services
KPO Differentiation
BPO / ITO Attributes
  • Transaction processing.
  • Work is repetitive, labor intensive & high volume.
  • Generally for support functions which cuts across industries.
  • Services cuts across industries are easily learnt.
  • Bottom-line impact.
KPO Attributes
  • By qualified knowledge workers with degrees and/or specialized qualifications.
  • Based on niche areas such as services provided, functional skills and types of clients served based on niche verticals.
  • Knowledge-based analysis/development.
  • Requires experience, judgment & expertise.
  • Complex services for core functions of a particular industry.
  • Top-line impact.
  • High value – revenue per hour.

Knowledge Process Outsourcing (KPO)

Highly complex value added processes & require talent professionals with degree, widespread educational backing, specific & advanced knowledge of a domain or specialty, >5 years experience and an average salary of RM8K per month.

KPO Services
  • Business, Marketing & Branding Research/Analytics
  • Global Business Integration
  • Corporate Planning & Development
  • Investor Relations & Management
  • Financial Statement, P&L, Global Reporting
  • Tax Support, Preparation, Consulting & Advisory
  • Treasury & Risk Management
  • Budgeting & Forecasting
  • Engineering & Process Design Services
  • 3D Modeling & 2D to 3D Conversion
  • Finite & CFP Analysis
  • Value Engineering
  • Technical Specification for Tenders
  • Telemedicine, Tele-pathology & Tele-radiology
  • Clinical Data Management and Disease Management
  • Consumer Surveys, Market & Database Research
  • Equity, Economics, Financial & Optimization Modeling/Analysis/Research & Analytics
  • Business Intelligence
  • Statistical & Econometric Modeling
  • Case Study & SWOT Analysis
  • Content Planning & Proofing
  • E-Publishing
  • Cross Media Composition
  • Pre-press Work and Editorial Service
  • Legal Research including IP Management
  • Contract Draft & Review and Patent Draft & Review
  • Study Legal Precedents & Craft Arguments, Prosecuting Patents
  • Project Management
  • Pharmaceutical R&D & Medical Services

Qualifying Activities

Global Business Services (GBS) is a maturity evolution model from the Shared Services & Outsourcing industry. GBS integrates business services and has a wider scope to deliver higher value services that goes beyond transactional activities.

Qualifying business services activities include IT, Finance and Accounting, Human Resources, Procurement, Legal, Marketing, Business Analytics and other shared support functions across multiple locations within an organization.


Additional Criteria

CRITERIA SECTOR MSC MALAYSIA (FOREIGN) MSC MALAYSIA (LOCAL)
Headcount GBS 50 Knowledge Workers*1 in 5 years or
20 Knowledge Workers with Average Salary >= RM10K
(subject to MDeC’s evaluation)
30 Knowledge Workers*1 in 5 years or
20 Knowledge Workers with Average Salary >= RM8K
(subject to MDeC’s evaluation)
Exports GBS + Data Centers 70% exports by 5th year of MSC status 20% or RM0.5 million exports*2 by 5th year MSC Status (whichever is lower)
Location GBS + Data Centers 70% of investment*3 located within designated areas 30% of investment*3 within designated area located
Investment Data Centers RM 10 million capital expenditure (CAPEX) in 5 years RM 5 million capital expenditure (CAPEX) in 5 years

Activities and technologies involved in the creation, delivery and enhancement of digital content.  These include the development, production, aggregation, distribution and merchandising of IP, and the supply of the associated technological tools, services and platforms to support said activities.

These activities include but not exhaustive of the following:

  • Production of Digital Content IP
  • Production Process (include interactive content)
  • Post Production: Digital Audio and Visual EFX / Computer Graphics based (CGI)
  • Animation and design using technologies such as 2D/3D, Virtual Reality, Simulation. Augmented Reality
  • Aggregation/Packaging of Content
  • Delivery of Content
  • Enhancement of IP for licensing

Additional Criteria - Licensing & Merchandising Activity

CRITERIA FOR L & M COMPANY LOCAL FOREIGN
Investments No minimum requirement Minimum RM 5 million
Must have 'IP development' activities in their business model
High value jobs No minimum requirement Minimum 20 high value jobs
% of revenues from exports No minimum requirement Minimum 60% revenue from exports

Incubators

Qualifying Activities

CRITERIA PHYSICAL VIRTUAL
Technology Focus Incubatees involved in ICT and ICT-facilitated businesses recognized by the MSC Malaysia.
Tenancy Houses idea to early growth stage, technology focused incubatees. Serves idea to early growth stage, technology focused incubatees.
Facilities
  • Utilities including water and electricity
  • Internet access
  • Shared facilities (e.g. meeting rooms, reception, audio-visual systems)
  • Business advisory support (in-house or outsourced)
  • Virtual services offered to the incubates (Mentoring, Business Advisory)
  • Maintain a small office for day to day operations
ADDITIONAL CRITERIA
Funding Demonstrates the ability to provide direct investment capital or establish channels for financing seed or growth capital.
Resources Availability of resources in providing mentoring, coaching and training.
Incubation Best Practices Adopts and provides necessary resources to incorporate elements of best practices into the incubation model.

Institutes of Higher Learning

MSC Malaysia Status may be given to Applicants that offer an internationally recognised standard of higher education, information technology, engineering, the sciences and other related fields that will contribute to the development of human resources for the MSC Malaysia. The spesific criteria for MSC Malaysia incentives are set out in Chapter 2. Suitable applicants who locate their business or activities in the MSC Malaysia or one of the designated Cybercities, will also reap the full benefits of the incentives that are offered under the Bill of Guatantees.

All Applicants must have all of the following activities in order to qualify for the MSC Malaysia incentives, depending on whether they are companies, institutions of higher education or faculties and depending on the location of their business or activities, namely:

  • Applicable courses must only be related to multimedia, information technology and communication fields
  • Grant either Diploma or Degree courses in multimedia, information technology and related fields for a training period covering a minimum period of 2 years and above
  • Establish a multimedia faculty or a qualified faculty conducting multimedia courses, programmes and related activities
  • Comply with Lembaga Akreditasi Negara guidelines