Dear Valued Clients,&nbsp;

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that the Expats Service Centre will be closed on 20th March 2026 (Friday) and will resume as usual on 24th March 2026 (Tuesday).

&nbsp;

Please take note that there will be a minimal support available for services in Expats Service Centre during the Hari Raya week.

&nbsp;

Endorsement of Employment Pass / Dependant Pass / Other Related Pass and Services

&nbsp;

The last day for submission of:

1. Original passport for Cancellation of Pass will be on 13th March 2026 (Friday). Please take note that we will not accept original passport from 16th March 2026 until our Front Counter resume on 24th March 2026 in view of security reason.

2. Endorsement will be on 17th March 2024 (Tuesday). For applications submitted after 17th March 2025, the applications will only be processed after the festive holidays.

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

&nbsp;

For further information or assistance, please contact us at 03-8315 3106 / 3157 or via email at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

Thank you for your kind attention and cooperation.

Yours sincerely,

&nbsp;

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation (MDEC)

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILFITRI 2026

Dear Valued Clients,

&nbsp;

Greetings from the Expats Service Centre!

&nbsp;

In view of the upcoming Chinese New Year celebrations, please be informed that the Expats Service Centre will be closed for half day on 16 February 2026 (Monday), from 12:00 p.m. to 5:00 p.m. The Centre will resume operations as usual on 19 February 2026 (Thursday). 
&nbsp;

In conjunction with the month of Ramadan, the Expats Service Centre will operate from 8:00 a.m to 4:00 p.m. throughout the Ramadan period. During this period, the service counter will be temporarily closed from 1:00 p.m. to 2:00 p.m. (Monday to Thursday) and from 12:00 p.m. to 2:45 p.m. (Friday).

&nbsp;

Please note that the operating hours and closure for Hari Raya Aidilfitri will be announced at a later date.

&nbsp;

Accordingly, we encourage you to plan your application submissions in advance to ensure a smooth process for expatriate-related services.

&nbsp;

Should you require further information or assistance, please contact us at 03-8315 3106 / 3157 or via email at expatctr@mdec.com.my.

&nbsp;

Thank you for your kind attention and cooperation.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation (MDEC)

EXPATS SERVICE CENTRE OPERATING HOURS FOR CHINESE NEW YEAR AND RAMADAN 2026

Dear Valued Clients,

In reference to the Press Release issued by the Ministry of Home Affairs (MOHA) / Kementerian Dalam Negeri (KDN) on 14 January 2026, this announcement provides additional information on the revised Employment Pass (EP) framework, which will take effect from 1 June 2026.

&nbsp;

For ease of reference, the key elements of the revised Employment Pass framework are outlined below:

&nbsp;

1. Revised Employment Pass (EP) Salary Requirements and Duration

<img alt="" src="https://platform.mdec.com.my/cmscdn/v1/c2e6046e-4db4-48d3-af1b-d08b00041d4c" style="height:91px; width:502px" />

&nbsp;

2. Dependant Eligibility &ndash; Under the revised framework, dependant pass eligibility for Employment Pass Category III is permitted, subject to the prevailing Immigration requirements and conditions at the time of application or renewal.

&nbsp;

3. Effective Date for Compliance &ndash; All new and renewal Employment Pass applications approved on or after 1 June 2026 must comply with the revised Employment Pass requirements, regardless of the submission date.

&nbsp;

This announcement should be read together with the earlier announcement on the revision of Employment Pass minimum salary requirements.

&nbsp;

Companies are strongly advised to plan their Foreign Knowledge Worker (FKW) submissions and workforce arrangements accordingly.

&nbsp;

In preparation for the full implementation of this new policy, MOHA/KDN will conduct engagement and consultation sessions with relevant stakeholders, including industry players, employers, and related agencies.

&nbsp;

These sessions aim to provide clarity on policy requirements and implementation mechanisms, ensuring a smooth, transparent, and orderly transition without disrupting business continuity.

&nbsp;

In line with the principles of Malaysia MADANI, the Government remains committed to implementing policy enhancements in a gradual, balanced, and inclusive manner, while prioritising national interests, promoting sustainable economic growth, and fostering the long-term development of local human capital.

&nbsp;

For further clarification or assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Thank you for your kind attention and cooperation.

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

ADDITIONAL INFORMATION ON THE REVISED EMPLOYMENT PASS (EP) FRAMEWORK

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of the upcoming festive celebration, we wish to inform that Expats Service Centre will be closed for half day on 24 December 2025 (Wednesday) from 12.00pm to 5.00pm. Expats Service Centre will resume as usual on 26 December 2025 (Friday).

&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING CHRISTMAS

Dear Valued Clients,

Please be informed that the Ministry of Home Affairs (Kementerian Dalam Negeri (KDN)) has revised the minimum salary requirements for Employment Pass (EP) Categories I, II, and III. These revisions will take effect on 1 June 2026.

&nbsp;

Revised Employment Pass (EP) Minimum Salary Requirements

<img alt="" src="https://platform.mdec.com.my/cmscdn/v1/dfaa27bf-42d5-4dcb-afbf-8b5a5454c850" style="height:95px; width:502px" />

&nbsp;

All new and renewal Employment Pass applications submitted from 1 June 2026 onwards must comply with the revised minimum salary requirements. Companies are strongly advised to plan ahead and align their foreign knowledge worker (FKW) workforce strategy accordingly in order to avoid potential disruptions to upcoming engagements and renewals applications.

&nbsp;

For further clarification or assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Thank you for your kind attention and cooperation.

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

REVISION TO EMPLOYMENT PASS (EP) MINIMUM SALARY REQUIREMENTS FOR EXPATRIATES

Dear Valued Clients,

&nbsp;

Please be informed that Expats Service Centre is currently experiencing delays in the processing of Foreign Knowledge Worker (FKW) Employment Pass applications due to the year-end exercise and a high volume of submissions.

 
We wish to reassure all clients that applications are being managed in sequence, and our team is diligently attending to each case to ensure steady progress during this peak period.

&nbsp;

As we work through the increased workload, our capacity to accommodate urgent requests, including those related to travel arrangements, may be limited. Clients are encouraged to plan submissions in advance and allow sufficient time for processing.

&nbsp;

For emergency matters or further assistance, please contact us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a> or you may find the answer via our Frequently Asked Questions (FAQs) for&nbsp;FKW Employment Pass &ndash; Year-End Processing Delays (Including Dependents &amp;&nbsp;SVPs)&nbsp;using this link:&nbsp;<a href="https://mdec.my/static/pdf/expats/non-msc/document-library/FAQ - FKW Employment Pass Year-End Processing Delays (Including Dependents &amp; SVPs).pdf" target="_blank">FAQs - FKW Employment Pass &ndash; Year-End Processing Delays (Including Dependents &amp; SVPs)</a>

&nbsp;

We appreciate your patience and understanding.

&nbsp;

Thank you for your kind attention on this matter.

&nbsp;

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

PROCESSING DELAYS FOR FKW EMPLOYMENT PASS APPLICATIONS

Dear Valued Clients, 
In line with the directive from the Ministry of Home Affairs (MOHA), the Immigration&nbsp;Department of Malaysia (JIM) requires all companies to manage expatriates&rsquo; departure&nbsp;from Malaysia through pass shortening and Exit Clearance.&nbsp;

 
Effective 20 November 2025, this mechanism applies to expatriates holding Employment&nbsp;Passes (EP) for MD and Non-MD companies.

&nbsp;

Key Highlights of the Mechanism: 
1. Companies of the respective expatriates are responsible for ensuring that each expatriate&rsquo;s exit information is reported in the eXpats System. This applies to&nbsp;expatriates holding EP who:

a. Have expired passes, and 
b. Have no exit record or have not updated/shortened their pass validity with&nbsp;JIM

&nbsp;

2. Companies may verify and update the expatriate status in Exit Clearance via&nbsp;eXpats System.&nbsp;

&nbsp;

3. Exit information must be submitted within 30 days from the pass expiry date by&nbsp;uploading one of the following supporting documents through the eXpats system:

a. Copy of passport with exit endorsement, or 
b. Flight ticket / boarding pass, or 
c. Copy of Employment Pass (sticker/ePass) amended by a Malaysian High&nbsp;Commission Embassies, Consulates or other official Malaysian&nbsp;representations abroad 
d. Employer&rsquo;s declaration and confirmation letter stating that the expatriate&nbsp;has departed Malaysia accompanied by Form AM80 (signed before a Commissioner for Oaths) 
e. Other supporting documents as applicable.

&nbsp;

4. Companies who fail to report within the given timeframe will receive a system&nbsp;notification, and new expatriate applications may be placed on hold until the exit&nbsp;clearance is submitted. For reference, this mechanism is based on the latest&nbsp;directive shared by the Immigration Department of Malaysia (October 2025).

&nbsp;

For further information or assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

EXPATS EXIT CLEARANCE MODULE

Dear Valued Clients,

&nbsp;

Greetings from the Expats Service Centre!

&nbsp;

We would like to inform you that several of our officers will be participating in an event on Friday, 14 November 2025.

&nbsp;

Please take note that both Expats Service Centre, Cyberjaya (including the Immigration Department of Malaysia) and Expats Service Centre, Northern Office (Penang), the office will continue as usual but with limited support.

&nbsp;

We encourage you to plan your applications in advance to ensure a smooth process during this period.

&nbsp;

For further clarification or assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

We truly appreciate your kind understanding and continued support.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE OPERATIONAL HOURS ON 14TH NOVEMBER 2025

Dear Valued Clients,

Effective 21 October 2025, the Immigration Department of Malaysia (JIM) has introduced the Program Pengurusan Tinggal Lebih Masa (Overstay Management Programme) to strengthen compliance and management of overstay cases.

&nbsp;

Under this programme, Employment Pass (EP) and Dependant Pass (DP) holders who commit an overstay not exceeding 90 days will be compounded without referral to the respective Bahagian Penguatkuasa Imigresen Department (Enforcement Division).

&nbsp;

Compound Rates

<img alt="" src="https://mdec.my/static/images/expats/table_expats-announcement_2.png" style="height:142px; width:430px" />

&nbsp;

Non-Eligible Categories (Cases to be referred to Enforcement Division)

&nbsp;

1. Overstay exceeding 90 days

2. Repeated overstay cases

3. Overstay under Special Pass

4. Individuals with criminal or immigration offence records in Malaysia

5. Names listed under the &quot;Senarai Syak&quot; (Suspect List)

&nbsp;

Important Reminder:

To avoid any overstay incidents and related compounds, companies are reminded to plan and submit renewal or extension applications at least three (3) months before the pass expiry date.

For further clarification or assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

LATEST UPDATE FROM IMMIGRATION DEPARTMENT ON OVERSTAY AND SPECIAL PASS APPLICATIONS

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of the upcoming Deepavali celebrations, we wish to inform that Expats Service Centre will be closed for half day on 17th October 2025 (Friday) from 12.00pm to 5.00pm. Expats Service Centre will resume as usual on 21st October 2025 (Tuesday).

&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING DEEPAVALI 2025

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

We would like to inform that Expats Service Centre - Northern Office will be relocated to a new office effective from Monday, 8th September 2025 as follows:

&nbsp;

Expats Service Centre &ndash; Northern Office 
Malaysia Digital Economy Corporation (MDEC) 
Ministry of Digital (Kementerian Digital) Northern Office 
UAB Building, 10300 Georgetown 
Penang, Malaysia

&nbsp;

In conjunction with our office relocation, kindly observe the following:

&nbsp;

a) Operational Hours 
 
4th September 2025 (Thursday) operational hours will be from 8.00am to 12.00pm 
8th September 2025 (Monday) operational hours will be from 2.00pm to 5.00pm

&nbsp;

b) Submission for Endorsement Application 
 
To minimise the number of passports in hand and smooth process during the relocation exercise, the last day to submit the endorsement applications will be on Tuesday, 2nd September 2025. This is to allow sufficient time for completion of endorsements by the Immigration Department before 4th September 2025. Operations will resume as usual on Monday, 8th September 2025 at 2.00pm.

&nbsp;

As such, we encourage you to plan your application submissions accordingly to ensure a smooth process for expatriate services.

For further information or assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Thank you for your understanding.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

RELOCATION OF EXPATS SERVICE CENTRE - NORTHERN OFFICE

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

We wish to inform that the Expats Service Centre in Cyberjaya and Northern Office in Penang will be closed on Friday, 1st August 2025 in conjunction with the upcoming event. Operations will resume as usual on Monday, 4th August 2025.

&nbsp;

However, please note that the Immigration Department of Malaysia at MDEC will remain open as usual.

&nbsp;

As such, we encourage you to plan your application submissions accordingly to ensure a smooth process for expatriate services.

&nbsp;

For further information or assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Thank you for your understanding.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS EXPATS SERVICE CENTRE  CYBERJAYA & NORTHERN OFFICE ON 1ST AUGUST 2025

Dear Valued Clients,

&nbsp;

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

&nbsp;

Effective from 16th June 2025 (Monday) all MDEC processing fees/charges will be non-refundable.

&nbsp;

As such, we recommend for company to review all details thoroughly before proceeding with any application to avoid any inconvenience. Please ensure that all information and required documents are complete and accurate prior to submission.

&nbsp;

We appreciate your understanding and cooperation.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

&nbsp;

&nbsp;

NO REFUND POLICY OF MDEC CHARGES

Dear Valued Clients,

&nbsp;

&nbsp;

In view of the upcoming Hari Raya Aidiladha celebrations, please be informed that the Expats Service Centre will be closed for half a day on 6th June 2025 (Friday) from 12:00 pm to 5:00 pm. Operations will resume as usual on 9th June 2025 (Monday) at 8:00 am. Please note that the Front Counter will be closed for the entire day on 6th June 2025.

&nbsp;

However, the Immigration Department of Malaysia at MDEC will remain open as usual on that day.

&nbsp;

As such, we encourage you to plan your application submissions accordingly to ensure a smooth process for expatriate services.

&nbsp;

For further information or assistance, please contact us at 03-8315 3106 / 3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

&nbsp;

&nbsp;

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILADHA 2025

Dear Valued Clients,

&nbsp;

Greetings from the Expats Service Centre!

&nbsp;

&nbsp;

In view of an upcoming event on 15th May 2025 (Thursday) , we wish to inform that service hours for Expats Service Centre in Cyberjaya will be from 8.00am to 12.30pm. However, the Immigration Department of Malaysia at MDEC will remain open as usual.

&nbsp;

Therefore, we encourage you to plan your applications ahead to ensure a smooth process at all ends.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

&nbsp;

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

&nbsp;

&nbsp;

EXPATS SERVICE CENTRE SERVICE HOURS ON 15TH MAY 2025 (THURSDAY)

Dear Valued Clients,
 

Greetings from the Expats Service Centre!
 

In view of the upcoming event, we wish to inform you that the Expats Service Centre will be closed on Friday, 18th April 2025, as detailed below:
 

<ol>
	<li>
	Expats Service Centre – Cyberjaya 
	Service hours will be from 8:00 AM to 12:00 PM. 
	Please note that the Immigration Department of Malaysia at MDEC will remain open for the full day.
	</li>
	 
	<li>
	Expats Service Centre – Northern Office (Penang) 
	The office will be closed from 8:30 AM to 5:00 PM.
	</li>
</ol>
 

Operations will resume as usual on Monday, 21st April 2025.
 

We encourage you to plan your application submissions accordingly to ensure a smooth process for all expatriate services.
 

For further information or assistance, please contact us at 03-8315 3106 / 3157 or email us at expatctr@mdec.com.my.
 

Yours sincerely, 
Expats Service Centre 
Malaysia Digital Economy Corporation

SERVICE HOURS EXPATS SERVICE CENTRE CYBERJAYA & NORTHERN OFFICE ON 18TH APRIL 2025

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of the upcoming Hari Raya Aidilfitri celebrations, we wish to inform you that the Expats Service Centre will be closed half day from 12.00 pm to 4.00 pm on 28th March 2025 (Friday) and will resume as usual on 2nd April 2025 (Wednesday). However, our Front Counter will be closed for the whole day on the said day.

&nbsp;

Please take note that there will be minimal support available for services in Expats Service Centre during the Hari Raya week.

&nbsp;

Endorsement of Employment Pass / Dependant Pass / Other Related Pass and Services

&nbsp;

The last day for submission of:

&nbsp;

1. Original passport for Cancellation of Pass will be on 25th March 2025 (Tuesday). Please take note that we will not accept original passport from 26th March 2025 until our Front Counter resumes on 2nd April 2025 because of security reasons.

&nbsp;

2. Endorsement will be on 25th March 2025 (Tuesday). For applications submitted after 25th March 2025, the applications will only be processed after the festive holidays.

&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILFITRI 2025

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In line with the Government initiative to enhance the efficiency of pass issuance, please be informed that effective from 1st March 2025, Electronic Pass (ePASS) will be issued for endorsement of pass for Foreign Knowledge Worker (FKW) including their dependents.

&nbsp;

With the implementation of ePASS, company may download and print the ePASS from the system.

Please take note on the additional information for ePASS:

&nbsp;

1. The FKW including their dependent/s MUST present the ePASS together with passport for identification.

2. The ePass will only be issued WHEN the FKW including their dependent/s is physically present in Malaysia.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at&nbsp;<a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

IMPLEMENTATION OF ELECTRONIC PASS (ePASS)  FOR FOREIGN KNOWLEDGE WORKER APPLICATION

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Kindly be informed that our service hours for the Expats Service Centre&nbsp;Front Counter during the month of Ramadhan shall be as follows:

&nbsp;

SERVICE HOURS (Monday &ndash; Friday)

8.00 am &ndash; 4.00 pm

&nbsp;

LUNCH BREAK&nbsp;

(Monday - Thursday)

1.00 pm &ndash; 2.00 pm

(Friday)

12.00 pm &ndash; 2.45 pm

&nbsp;

SATURDAY &amp; SUNDAY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLOSED

PUBLIC HOLIDAY&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CLOSED

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING THE MONTH OF RAMADHAN 2025

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of the upcoming Chinese New Year celebrations, we wish to inform that Expats Service Centre will be closed for half day on 28th January 2025 (Tuesday) from 1.00pm to 5.00pm. Expats Service Centre will resume as usual on 31st January 2025 (Friday).

&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING CHINESE NEW YEAR 2025

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of an upcoming event on 14th and 20th January 2025, we wish to inform that operational hours for Expats Service Centre will be as follows:

&nbsp;

14th January 2025 (Tuesday)

&nbsp;

1. Expats Service Centre in Cyberjaya (including Immigration Department of Malaysia) is from 8.00am to 12.30pm.

2. Expats Service Centre (Northern Office) is from 8.30am to 12.30pm.

&nbsp;

20th January 2025 (Monday)

&nbsp;

1. Expats Service Centre in Cyberjaya (including Immigration Department of Malaysia) is from 8.00am to 12.30pm.

2. Expats Service Centre (Northern Office) is from 8.30am to 12.30pm.

&nbsp;

21st January 2025 (Tuesday)

&nbsp;

Expats Service Centre (Northern Office) is from 2.00pm to 4.30pm.

&nbsp;

Therefore, we encourage you to plan your applications ahead to ensure a smooth process at all ends.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE OPERATIONAL HOURS  ON 14TH AND 20TH JANUARY 2025

Dear Valued Clients,

&nbsp;

Season&rsquo;s greetings from the Expats Service Centre!

&nbsp;

In light of the upcoming Christmas celebrations, please note that our centre will close at 1:00pm on 24 December 2024 (Tuesday) and will remain closed on 25 December 2024 (Wednesday). Regular operations will resume on 26 December 2024 (Thursday).

&nbsp;

To avoid any disruptions, we encourage you to plan your submissions ahead of time.

&nbsp;

For further information and assistance, kindly contact us at 03-8315 3106/3157 or via email at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Wishing you a joyous holiday season.

&nbsp;

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING CHRISTMAS 2024

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Please be informed that FKW headcount submissions for the year 2025 can be made starting from 1st January 2025 and will be auto approved. Companies are required to provide relevant justifications upon submitting their FKW headcount requests.

&nbsp;

Kindly take note that the projected FKW headcounts submitted must be utilized within the current year and cannot be carried forward to the following year. As such, any FKW headcount request in 2024 will be forfeited by 31st December 2024.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

&nbsp;

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

SUBMISSION OF FOREIGN KNOWLEDGE WORKERS (FKW) HEADCOUNT FOR YEAR 2025

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of the upcoming Deepavali celebrations, we wish to inform that Expats Service Centre will be closed for half day on 30th October 2024 (Wednesday) from 1.00pm to 5.00pm. Expats Service Centre will resume as usual on 1st November 2024 (Friday).

&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

&nbsp;

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING DEEPAVALI 2024

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Please be informed with immediate effect, collection of pass sticker at ESD SATELLITE CENTRE (ESC), KUALA LUMPUR INTERNATIONAL AIRPORT 1 (KLIA1) has resumed as usual.

&nbsp;

For collection of pass sticker, kindly adhere to the following:

&nbsp;

1. Once submitted and processed, company will be notified via email to download a Confirmation Letter in the system. FKW including their dependent/s MUST show this letter upon entry at the airport and during collection of pass sticker.

&nbsp;

2. Only FKW and their dependent/s who arrive at KLIA1 are eligible to collect the pass sticker at ESC. For those who arrived at other than KLIA1, the pass sticker must be collected at Expats Service Centre.

&nbsp;

In cases where the issuance of pass sticker is unsuccessful at ESC, company may email us at expatctr@mdec.com.my for the next arrangement.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre 

Malaysia Digital Economy Corporation

COLLECTION OF PASS STICKER AT ESD SATELLITE CENTRE (ESC), KUALA LUMPUR INTERNATIONAL AIRPORT 1 (KLIA1) 

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

We wish to inform, that some of our officers from Expats Service Centre in MDEC will be involved in an event on 4th October 2024 (Friday). Therefore, kindly observe the following:

&nbsp;

1. Expats Service Centre in Cyberjaya (including Immigration Department of Malaysia)
&nbsp;&nbsp;&nbsp;&nbsp;- Will be operating as usual but with minimal support.
2. Expats Service Centre - Northern Office (Penang)
&nbsp;&nbsp;&nbsp;&nbsp;- Will be closed from 8.30am until 5.00pm

&nbsp;

Operations will resume as usual on Monday, 7th October 2024.

&nbsp;

Given these circumstances, we encourage you to plan your applications in advance to ensure a smooth process.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE (CYBERJAYA & NORTHERN OFFICE) OPERATIONAL HOURS

E-Invoice Implementation

We are delighted to announce that MDEC will implement e-Invoicing via the Peppol Network starting August 2024, in alignment with LHDN&#39;s (Lembaga Hasil Dalam Negeri) e-Invoice enforcement.

&nbsp;

To comply with LHDN&rsquo;s e-Invoice requirements, we kindly request that you provide your TIN (Tax Registration Number), SST (Sales and Service Tax) number, and other necessary details when conducting business transactions with us. This information is essential for the LHDN validation of e-Invoices. Please ensure that the information you provide is current and accurate to enable timely and error-free e-Invoice validation.

&nbsp;

As we transition to this new and efficient e-Invoicing system, we also encourage you to adopt the Peppol framework for your own e-Invoicing needs. This will help streamline processes and ensure compatibility across platforms, enhancing operational efficiency, compliance, security, and reliability.

&nbsp;

Thank you for your cooperation and support.

MDEC TO IMPLEMENT E-INVOICING VIA PEPPOL NETWORK STARTING AUGUST 2024

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Referring to our announcement &ldquo;New Process of Foreign Knowledge Worker (FKW) Projection&rdquo; on 3rd June 2024, we are pleased to inform that with the new process, companies are no longer required to submit the supporting documents upon declaration of headcount.

&nbsp;

However, to adhere to the requirement by Ministry of Human Resources, a valid approval letter from Department of Labour Peninsular Malaysia (JTKSM) is still required for submission of FKW new application. This approval letter is mandatory and companies MUST ensure it is attached when submitting their applications.

&nbsp;

We seek your cooperation to adhere to the requirements made by the Government of Malaysia.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my.</a>

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON HEADCOUNT REQUIREMENT

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of the upcoming Hari Raya Aidiladha celebrations, we wish to inform that Expats Service Centre&nbsp;will be closed for half day on 14th June 2024 (Friday) from 12.00pm to 5.00pm. Expats Service Centre&nbsp;will resume&nbsp;as usual on 18th June 2024 (Tuesday) at 8.00am. &nbsp;&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING  HARI RAYA AIDILADHA 2024

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

As you may aware, MDEC seeks to continuously to improve the efficiency of obtaining permits for expatriates working in Malaysia and expedite the hiring process for the companies.

&nbsp;

In this regard, please be informed effective from 4th June 2024, the Foreign Knowledge Worker (FKW) projection submission that is currently known as &ldquo;headcount&rdquo; will be further simplified and the projected headcount will be automatically approved. 

&nbsp;

With the new implementation, any FKW Projection request that are currently pending for approval will be forfeited. For this case, company is required to resubmit latest FKW headcount information with relevant justification at <a href="https://mdec.my/expats" style="color:#0563c1; text-decoration:underline">https://mdec.my/expats</a> and this will go through the automatic approval process.

&nbsp;

Given this flexibility, please note that the projected FKW headcounts must be utilised in respective year and cannot carried forward to the next year. Monitoring of the passes usage will be performed on continuous basis to ensure relevant compliance and any non-compliance is subject to cancellation of the passes.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

NEW PROCESS OF  FOREIGN KNOWLEDGE WORKER (FKW) PROJECTION

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Please be informed that effective from 1st July 2024, companies must ensure that the name of the authorised person designated to liaise with Expats Service Centre is listed in the Expats system. After 1st July 2024 we will not entertain any representative who is not listed in our record.

Therefore, we encourage the company to submit a new authorisation letter immediately if there are any changes or updates of the authorised person.&nbsp; The sample letter is available at &nbsp;https://mdec.my/expats/document-library-for-non-md-company under the Sample Letters section.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

AUTHORISED CONTACT PERSON OF  MALAYSIA DIGITAL AND NON-MALAYSIA DIGITAL COMPANIES

Dear Valued Clients,

Greetings from Expats Service Centre!

&nbsp;

Please note that effective from 24th April 2024, all new and renewal applications for Employment Pass (EP) must be submitted through the Xpats Gateway at <a href="https://xpatsgateway.com.my/" style="color:#0563c1; text-decoration:underline" target="_new">https://xpatsgateway.com.my/</a>, using&nbsp;the same login credentials as the MDEC Expats System. 

&nbsp;

This initiative follows the announcement made by the Minister of Economy, YB Tuan Rafizi Ramli, on 31 May 2023, regarding the Single Window approach for expatriate/Foreign Knowledge Worker (FKW) applications.

&nbsp;

For other transactions and services, please access the relevant features at <a href="https://mdec.my/expats" style="color:#0563c1; text-decoration:underline">https://mdec.my/expats</a>.

We kindly request your company&#39;s cooperation in adhering to this new government initiative.

&nbsp;

For more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SUBMISSION OF EMPLOYMENT PASS APPLICATION  VIA SINGLE WINDOW - XPATS GATEWAY

Dear Valued Clients,

Greetings from Expats Service Centre!

Kindly be informed that due to the instability of the Immigration system performance at the Immigration Unit in Cyberjaya, we are currently experiencing a delay in completing the Endorsement Stage (issuance of pass sticker) applications. &nbsp;

Thus, for any urgent application kindly reach us via expatctr@mdec.com.my or the company&rsquo;s Client Managers for the collection of pass sticker. Please note that our Front Counter is open until 8th April 2024, Monday and will resume as usual on 15th April 2024, Monday due to upcoming Hari Raya Aidilfitri.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

Yours sincerely, 
Expats Service Centre 
Malaysia Digital Economy Corporation 
&nbsp;

ENDORSEMENT STAGE ISSUANCE OF PASS STICKER

Dear Valued Clients

Greetings from Expats Service Centre!

&nbsp;

In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that the Expats Service Centre will be closed half day from 12.00 pm to 4.00 pm on&nbsp;9th April 2024 (Tuesday) and will resume as usual on 12th April 2024 (Friday). Nevertheless, our Front Counter will remain closed on 9th and 12th April 2024. 

&nbsp;

Please take note that there will be a minimal support available for services in Expats Service Centre during the Hari Raya week.

&nbsp;

Endorsement of Employment Pass / Dependant Pass / Other Related Pass and Services

&nbsp;

The last day for submission of:

1. Original passport for Cancellation of Pass will be on&nbsp;3rd April 2024 (Wednesday). Please take note that we will not accept original passport from 4th April 2024 until our Front Counter resume on 15th April 2024 in view of security reason.

&nbsp;

2. Endorsement will be on&nbsp;3rd April 2024 (Wednesday). For applications submitted after 3rd April 2024, the applications will only be processed after the festive holidays.&nbsp;

&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILFITRI 2024

Dear Valued Clients,

Greetings from Expats Service Centre!

&nbsp;

Kindly be informed that there will be a scheduled maintenance activity for the Expats System on Thursday, 29th February 2024 from 6.00pm until 9.00pm due to system maintenance. Please take note that the Expats System will not be accessible during this period. 
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

 
Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation 
&nbsp;

EXPATS SYSTEM MAINTENANCE FEBRUARY 2024

Dear Valued Clients,

Greetings from Expats Service Centre!

&nbsp;

Following the Malaysian government&#39;s announcement, the Sales &amp; Service Tax (SST) rate will increase from 6% to 8% effective 1st March 2024. Consequently, this new SST rate will be implemented on MDEC processing fees from March 1st onwards.&nbsp;

&nbsp;

The Expats system and website will be updated to reflect these changes.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

 
Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

CHANGES OF SALES & SERVICE TAX (SST) RATE

14th December 2023

 
Dear Valued Clients,

 
Greetings from Expats Service Centre!

 
Kindly be informed that there will be a scheduled maintenance activity for Expats System on Friday, 15th December 2023 (21.00pm) until Saturday, 16th December 2023 (12.00pm) due to system maintenance. Please take note that Expats system will not be accessible during this period.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

 
Your kind understanding is highly appreciated. 
&nbsp;&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

EXPATS SYSTEM MAINTENANCE DECEMBER 2023

7th December 2023

&nbsp;

Dear Valued Clients,

Greetings from Expats Service Centre!

&nbsp;

We refer to the recent announcement made by the Government of Malaysia on Visa Exemption for Indian and Chinese nationality effective from 1st December 2023. Please be informed that this exemption is applicable for tourist visa purposes ONLY. 
Foreign Knowledge Workers (FKW) and their dependents who are applying for Employment Pass and Dependent Pass that requires a visa to enter Malaysia MUST obtain Reference Visa prior to entry into this country. Reference Visa can be applied via https://malaysiavisa.imi.gov.my/evisa/evisa.jsp. 
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>. 
Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

NEW UPDATE ON IMMIGRATION MATTER  VISA REQUIREMENT FOR CHINESE AND INDIAN NATIONALITY

5th December 2023

 
Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

 
We wish to inform that MDEC will be having Annual Dinner on 7th December 2023 (Thursday). Therefore, Expats Service Centre in Cyberjaya (including Immigration Department of Malaysia) and Northern Office in Penang will be operational until 1.00pm only on that day.

&nbsp;

We encourage you to plan your applications ahead to ensure a smooth process at all ends. 
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

 
Expats Service Centre 
Malaysia Digital Economy Corporation 
&nbsp;

EXPATS SERVICE CENTRE OPERATIONAL HOURS ON 7TH DECEMBER 2023

Dear Valued Clients,

 
Greetings from Expats Service Centre!

 
We are pleased to inform that Immigration Department of Malaysia in MDEC will issue i-KAD for new and renewal application of the Employment Pass holder with immediate effect. The i-KAD will be issued upon issuance of pass sticker and ePASS.However, kindly take note that i-KAD will not be issued for Employment Pass holders under MDEC approval and pass sticker issued by Immigration Department of Malaysia in Penang until 
further notice. In addition, please observe the following:

 
1) Transfer of Endorsement (TOE) 
i-KAD will only be issued for pass that valid MORE than six (6) months.

 
2) Cancellation of pass 
i-KAD MUST be returned to Immigration Department during cancellation of passes process.

 
3) Replacement of i-KAD 
i-KAD will be issued only ONCE by Immigration Department. As such, there is no replacement of i-KAD if the card is missing, stolen, amendment of information in the sticker, etc. Please take note that it is advisable for Foreign Knowledge Worker (FKW) to carry passport at all time even though they have obtained the i-KAD as a valid document. 

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

 
Yours sincerely, 
Expats Service Centre 
Malaysia Digital Economy Corporation

NEW UPDATES ON ISSUANCE OF i-KAD

<h1> 
NEW REQUIREMENT ON CERTIFICATION OF CERTIFICATE&nbsp;FOR AFGHAN NATIONALITY</h1>

 
13th October 2023

 
Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!&nbsp; 
&nbsp; 
With immediate effect please be informed that for the application of Employment Pass and relevant passes for Afghan nationality, the following documents are required during the submission of Stage 1(Approval Stage). &nbsp;The hard copy of the following documents must be submitted to us:&nbsp; 
&nbsp; 
1.&nbsp;&nbsp; &nbsp;EMPLOYMENT PASS - Copy of educational certificate with original attestation/original certified true copy (CTC) by the Embassy of The Islamic Republic of Afghanistan in Malaysia OR the nearest Malaysian Embassy to Afghanistan. 
&nbsp; 
2.&nbsp;&nbsp; &nbsp;DEPENDENT PASS - Copy of marriage/birth certificate or proof of relationship documents with original attestation/original certified true copy (CTC) by the Embassy of The Islamic Republic of Afghanistan in Malaysia OR the nearest Malaysian Embassy to Afghanistan.

&nbsp;

Please take note that the above documents will be retained and shall not be returned.&nbsp;

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my or contact us at 03-8315 3106/3157.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

NEW REQUIREMENT ON CERTIFICATION OF CERTIFICATE  FOR AFGHAN NATIONALITY

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Effective from 1 November 2023, the Expats system is open for submission of FKW Projection for 2024. We advise only companies with FKW headcount requirement for 1st Quarter of 2024 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2023.

&nbsp;

Please take note that the submission for 2023 FKW projection is still open until 15th November 2023. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2023 will be forfeited by 31st December 2023. 

&nbsp;

Company may proceed with FKW projection submission via login to <a href="http://www.expats.com.my/" style="color:#954f72; text-decoration:underline">www.expats.com.my</a>. Please adhere to the supporting document&rsquo;s requirement as stated in eXpats system.

&nbsp;

Submission Checklist:

&nbsp;

<ul>
	<li style="text-align:justify">MD status:</li>
</ul>

<a href="https://mdec.my/wp-content/uploads/2023/06/MSC-FKW-Checklist-2023-220623-1.pdf" style="color:#954f72; text-decoration:underline">https://mdec.my/wp-content/uploads/2023/06/MSC-FKW-Checklist-2023-220623-1.pdf</a>

&nbsp;

<ul>
	<li style="text-align:justify">ICT:</li>
</ul>

<a href="https://mdec.my/wp-content/uploads/2023/08/ICTNon-MSC-FKW-Checklist-110823.pdf" style="color:#954f72; text-decoration:underline">https://mdec.my/wp-content/uploads/2023/08/ICTNon-MSC-FKW-Checklist-110823.pdf</a>

&nbsp;

Kindly contact us at 03-8315 3106 / 3157, 1-800-88-8338 or e-mail <a href="mailto:expatctr@mdec.com.my" style="color:#954f72; text-decoration:underline">expatctr@mdec.com.my</a>&nbsp; should you need further assistance.

&nbsp;

Your kind understanding is highly appreciated. 

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation Sdn Bhd

&nbsp;

&nbsp;

SUBMISSION OF FOREIGN KNOWLEDGE WORKERS (FKW) PROJECTION  FOR YEAR 2024 IN EXPATS SYSTEM

26th July 2023 &nbsp; Dear Valued Clients, &nbsp;

&nbsp;

Greetings from Expats Service Centre! &nbsp;

&nbsp;

We wish to inform that Expats Service Centre operational hours on Friday, 28th July 2023 will be from 8.00am to 12.15pm.&nbsp; &nbsp;

&nbsp;

As such, we encourage you to plan your submissions of applications ahead to ensure a smooth process for expatriate services. &nbsp;

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. &nbsp;

&nbsp;

Your kind understanding is highly appreciated. &nbsp;

&nbsp;

Yours sincerely, &nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation &nbsp;

OPERATIONAL HOURS FOR EXPATS SERVICE CENTRE ON 28TH JULY 2023 (FRIDAY)

21st June 2023
&nbsp;
Dear Valued Clients,
 Greetings from Expats Service Centre!
&nbsp;
In view of the upcoming Hari Raya Aidiladha celebrations, we wish to inform that Expats Service Centre will be closed for half day on 28th June 2023 (Wednesday) from 12.00pm to 5.00pm. Expats Service Centre will resume as usual on 30th June 2023 (Friday) at 8.00am.&nbsp;&nbsp;
&nbsp;
As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.
&nbsp;
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.
&nbsp;
Your kind understanding is highly appreciated.
&nbsp;
Yours sincerely,
&nbsp;
Expats Service Centre
Malaysia Digital Economy Corporation
&nbsp;

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILADHA 2023

<div>&nbsp;</div>
<div>&nbsp;</div>
<div>11th April 2023</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Dear Valued Clients</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that the Expats Service Centre will be closed on 21st April 2023 (Friday) from 12.00pm to 4.00pm. However, our Front Counter will be closed for the whole day on the said day.</div>
<div>&nbsp;</div>
<div>Expats Service Centre will resume as usual on 25th April 2023 (Tuesday). Please take note that there will be a minimal</div>
<div>support available for services in Expats Service Centre during the Hari Raya week.</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Endorsement of Employment Pass / Dependant Pass / Other Related Pass and Services</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>The last day for submission of:</div>
<div>&nbsp;</div>
<ol>
<li>
<div>Original passport for Transfer of Endorsement and Cancellation of Pass will be on 14th April 2023 (Friday). Please take note that we will not accept original passport from 17th April 2023 until Expats Service Centre resume on 25th April 2023 in view of security reason.</div>
</li>
<li>
<div>Endorsement will be on 17th April 2023 (Monday). For applications submitted after 17th April 2023, the</div>
<div>applications will only be processed after the festive holidays.</div>
</li>
</ol>
<div>&nbsp;</div>
<div>As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.</div>
<div>&nbsp;</div>
<div>Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at</div>
<div>expatctr@mdec.com.my.</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>Expats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDIL FITRI 2023

16th March 2023
&nbsp;
Dear Valued Clients,
&nbsp;
Greetings from Expats Service Centre!
&nbsp;
In line with the announcement made by the Expatriate Service Division (ESD) of the Immigration Department on 14th November 2022, <a href="https://esd.imi.gov.my/portal/latest-news/announcement/myxpats-epass-briefing-2022/">https://esd.imi.gov.my/portal/latest-news/announcement/myxpats-epass-briefing-2022/</a> on the introduction of Electronic Pass (ePASS), please be informed that effective from 17th March 2023, ePASS will be issued for RENEWAL APPLICATION of Foreign Knowledge Worker (FKW) including their dependent/s.
&nbsp;
With the implementation of the new feature, company may download and print the ePASS from the system. Please take note on the additional information for ePASS:
&nbsp;
<ul>
<li>The Foreign Knowledge Worker (FKW) including their dependent/s MUST ensure that the ePASS is attached to the passport as identification at all times.</li>
</ul>
&nbsp;
<ul>
<li>The ePASS will be issued for the Foreign Knowledge Worker (FKW) including their dependent/s that are currently in Malaysia and the latest pass was endorsed in the same passport.</li>
</ul>
&nbsp;
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.
&nbsp;
&nbsp;
Yours sincerely,
&nbsp;
Expats Service Centre
Malaysia Digital Economy Corporation

INTRODUCTION OF ELECTRONIC PASS (ePASS) FOR RENEWAL APPLICATION

6th March 2023

Dear Valued Clients,

 
Greetings from Expats Service Centre!

 
We refer to our announcement dated 6th January 2023 (BSD&ndash;EXPATS&ndash;ANNC&ndash;MDEC&ndash;190 D20230106) on the above matter. We would like to highlight that companies are required to obtain prior approval from Director General, Department of Labour Peninsular Malaysia (JTKSM) before employing Expatriate/Foreign Knowledge Worker (FKW) based on the provisions of Section 60K, Employment Act 1955.&nbsp;

 
As such, effective from 15th March 2023, submission of FKW projection without the approval letter from JTKMS will be put on hold since the letter is a MANDATORY document. We hereby seek your cooperation to adhere to the requirements made by the Government of Malaysia.&nbsp;

 
For further assistance and detailed information, you may email JTKSM directly at bpajtksm@mohr.gov.my or contact their office at 03-8886 2498/5192/2361.&nbsp;

 
Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my or contact us at 03-8315 3106/3157.&nbsp;&nbsp; 
&nbsp;&nbsp;

Yours sincerely,&nbsp; 
Expats Service Centre&nbsp; 
Malaysia Digital Economy Corporation

REMINDER ON REQUIREMENT BY DEPARTMENT OF LABOUR PENINSULAR MALAYSIA (JTKSM)

27th February 2023 Dear Valued Clients, Greetings from Expats Service Centre! We refer to our announcement dated 15th April 2022 (BSD&ndash;EXPATS&ndash;ANNC&ndash;MDEC&ndash;176 D20220415) on the enhancement of Expats system, please be informed that effective from 1st March 2023, &nbsp;Foreign Knowledge Worker (FKW) under Employment Pass categories III (EPIII) including their dependent/s that has been approved and currently abroad is now allowed&nbsp; to collect pass sticker at ESD Satellite Centre (ESC), Kuala Lumpur International Airport 1 (KLIA1).&nbsp; Please take note on the additional information for collection of pass sticker purposes:

&nbsp;

<ul>
	<li>Once submitted and processed, company will be notified via email to download a Confirmation Letter in the system. FKW including their dependent/s are required to show this letter upon collection of pass sticker.</li>
	<li>Only FKW and their dependent/s who arrived at KLIA1 are eligible to collect the pass sticker at ESC. For those who arrived at other than KLIA1, the pass sticker must be collected at Expats Service Centre.</li>
</ul>

<div>&nbsp;</div>

In cases where the issuance of pass sticker is unsuccessful at ESC, company may email us at expatctr@mdec.com.my for the next arrangement. Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre Malaysia

Digital Economy Corporation

COLLECTION OF PASS STICKER FOR EMPLOYMENT PASS CATEGORY III (EPIII) AT ESC KLIA1

Dear Valued Clients,

Greetings from Expats Service Centre!
<div>We refer to announcement (CCFS–MFS–ANNC–MDEC–100 D20191030) dated 30th October 2019. Please be</div>
<div>informed that any Foreign Knowledge Worker (FKW) and the dependents who has obtained a new passport while the current pass (Employment Pass/Dependent Pass/Social Visit Pass) is still valid, Transfer of Endorsement (TOE) to the new passport is COMPULSORY. Any pass in the old passport is considered invalid once a new passport is obtained.</div>
<div>&nbsp;</div>
<div>
<div>Effective 15th January 2023, the TOE application MUST be made via Expats system and manual submission via Immigration counter is no longer allowed. Company must ensure that the TOE process has been completed prior to submission of new/renewal application.</div>
</div>
<div>&nbsp;</div>
<div>
<div>We seek company cooperation to ensure that the FKW and/or dependent comply with the process to avoid any operational and technical issues related to the TOE process and/or any pass application.</div>
</div>
<div>&nbsp;</div>
<div>
<div>Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my or contact us at 03-8315 3106/3157.</div>
</div>
<div>&nbsp;</div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>
<div>eXpats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>
</div>

LATEST UPDATE ON IMMIGRATION MATTER TRANSFER OF ENDORSEMENT

<div>Dear Valued Clients,</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>
<div>In line with announcement made by the Minister of Human Resource on 21st December 2022, effective from 1st January 2023 for employment of Expatriate/Foreign Knowledge Worker (FKW) companies are required to register with Department of Labour Peninsular Malaysia (JTKSM).</div>
</div>
<div>&nbsp;</div>
<div>
<div>For registration purposes, kindly refer to https://jtksm.mohr.gov.my/ms/berita-pengumuman/2973-permohonan-2 and fill-up the form under Expatriate employment application. For detailed information and further assistance, you may email jtksm@mohr.gov.my or contact their office at 03-8000 8000/8886 5192.</div>
</div>
<div>&nbsp;</div>
<div>
<div>Effective from 1st February 2023, proof of submission or approval letter from JTKSM MUST be submitted upon submission of FKW projection and this is a MANDATORY document. We seek your cooperation to adhere to the requirements made by the Government of Malaysia.</div>
</div>
<div>&nbsp;</div>
<div>
<div>Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my or contact us at 03-8315 3106/3157.</div>
</div>
<div>&nbsp;</div>
<div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>eXpats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>
</div>

UPDATE ON REGISTRATION WITH DEPARTMENT OF LABOUR PENINSULAR MALAYSIA (JTKSM)

<div>Dear Valued Clients,</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>
<div>In view of an upcoming event on 9th December 2022, we wish to inform that operational hours for Expats Service Centre will be as follows:</div>
</div>
<div>&nbsp;</div>
<ol>
 	<li>Expats Service Centre Front Counter (Cyberjaya) is from 8.00am to 12.00pm</li>
 	<li>Expats Service Centre (Northern Office) is from 8.00am to 11.00am.</li>
</ol>
<div>Since we will be away, we encourage you to plan your applications ahead to ensure a smooth process at all ends.</div>
<div>&nbsp;</div>
<div>
<div>Should you require more information and assistance, please contact us at 03-83153106/3157 or email us at expatctr@mdec.com.my.</div>
</div>
<div>&nbsp;</div>
<div>Your kind understanding is highly appreciated</div>
<div>&nbsp;</div>
<div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>Expats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>
</div>

OPERATIONAL HOURS OF EXPATS SERVICE CENTRE ON 9TH DECEMBER 2022

<div>Dear Valued Clients,</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>We wish to inform, that some of our officers from Expats Service Centre in MDEC will be involved in an event. Details of event are as follows:</div>
<div>&nbsp;</div>
<div style="text-align: left;">Date : 28th October 2022 (Friday)</div>
<div style="text-align: left;">Time : 9.00 am to 6.00 pm</div>
<div>&nbsp;</div>
<div>Therefore, there will be minimal support available for services in Expats Service Centre on that day. Since we will be away, we encourage you to plan your applications ahead to ensure a smooth process at all ends.</div>
<div>&nbsp;</div>
<div>Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.</div>
<div>&nbsp;</div>
<div>Your kind understanding is highly appreciated</div>
<div>&nbsp;</div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>Expats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>

MINIMAL SUPPORT ON 28TH OCTOBER 2022

<div>&nbsp;</div>
<div>Dear Valued Clients,</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>In line with the announcement made on 24th November 2021 on the new process for endorsement of pass, please be informed that effective from 17th October 2022(Monday) the endorsement process at Expats Service Centre - Northern Branch will be as follows:</div>
<ol>
 	<li>
<div>Company to initiate online endorsement process and MUST upload documents for endorsement purposes.</div>
<div>Please refer to the checklist in Expats website - www.expats.com.my</div></li>
 	<li>
<div>Company must bring original passport to Expats Service Centre to be affixed with the pass sticker.</div>
<div>&nbsp;</div></li>
</ol>
<div>With the implementation of the new endorsement process, company MUST observes the followings:</div>
<div>&nbsp;</div>
<ol>
 	<li>
<div>For application that the Foreign Knowledge Worker (FKW) is outside Malaysia, company may initiate online endorsement once FKW has entered Malaysia and entry stamp has been uploaded.</div></li>
 	<li>
<div>Company MUST bring the original passport within 5 working days after receiving the notification that the sticker is ready to be affixed on the passport.</div></li>
 	<li>
<div>Email appointment will be sent to the company and company MUST confirm the appointment before visiting our Expats Service Centre-Northern Branch</div></li>
 	<li>
<div>Company MUST ensure that the passport is in a good condition to affix the sticker.</div></li>
</ol>
<div>&nbsp;</div>
<div>Please note that with this new process, MDEC will no longer keep the passport from 17th October 2022 for submission</div>
<div>of endorsement.</div>
<div>&nbsp;</div>
<div>However, for online endorsement application submitted before 17th October 2022, company may proceed to submit the original passport following the current process until 28th October 2022 (Friday).</div>
<div>&nbsp;</div>
<div>Should you require more information and assistance, please email us at expatctr@mdec.com.my.</div>
<div>&nbsp;</div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>Expats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>

NEW PROCESS FOR ENDORSEMENT OF PASS AT EXPATS SERVICE CENTRE – NORTHERN OFFICE

Dear Valued Clients,&nbsp; &nbsp;

&nbsp;

Greetings from eXpats Service Centre!&nbsp;

&nbsp;

Effective from 1 November 2022, the eXpats system is open for submission of FKW Projection for 2023. We advise only companies with FKW headcount requirement for 1st Quarter of 2023 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2022.&nbsp; Please take note that the submission for 2022 FKW projection is still open until 14th November 2022. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2022 will be forfeited by 31st December 2022.&nbsp;&nbsp; Company may proceed with FKW projection submission via login to <a href="http://www.expats.com.my/">www.expats.com.my</a>.

&nbsp;

Please adhere to the supporting document&rsquo;s requirement as stated in eXpats system.&nbsp;

Submission Checklist:&nbsp; <a href="https://mdec.my/wp-content/uploads/2023/06/MSC-FKW-Checklist-2023-220623-1.pdf" target="_blank">FKW Submission Checklist </a>&nbsp; Kindly contact us at 03 8315 3000 or e-mail <a href="mailto:clic@mdec.com.my">clic@mdec.com.my</a> should you need further assistance.&nbsp; &nbsp;

&nbsp;

Your kind understanding is highly appreciated.&nbsp;&nbsp; &nbsp;

&nbsp;

Yours sincerely,&nbsp;

Malaysia Digital Economy Corporation Sdn Bhd&nbsp;

SUBMISSION OF FOREIGN KNOWLEDGE WORKERS (FKW) PROJECTION FOR YEAR 2023 IN EXPATS SYSTEM

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement on upcoming Hari Raya Aidiladha celebrations dated 30th June 2022, we wish to inform that Expats Service Centre will be closed on 8th July 2022 (Friday) from 8.00am to 5.00pm. Expats Service Centre will resume as usual on 12th July 2022 (Tuesday) at 8.00am. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services. Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Expats Service Centre Malaysia Digital Economy Corporation

UPDATE ON NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILADHA 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! We refer to the announcement dated 15th April 2022 (Ref No: BSD&ndash;EXPATS&ndash;ANNC&ndash;MDEC&ndash;176 D20220415) on collection of pass sticker at ESD Satellite Centre (ESC), Kuala Lumpur International Airport 1 (KLIA1). Kindly be informed that effective from 15th July 2022, companies are required to select ESC, KLIA1 for collection of pass sticker under the logistic arrangement of Expats System. This requirement applies to all NEW applications of Foreign Knowledge Worker (FKW) including their dependent/s under Employment Pass categories I and II (EPI and EPII) that are currently abroad.

&nbsp;

For reference, following are the details of Employment Pass categories: <img src="https://titan.mdec.my/wp-content/uploads/Screenshot-2022-07-17-at-8.59.25-PM.png" /> 
Please take note on the additional information for collection of pass sticker purposes: 1) Once submitted and processed, company will be notified via email to download a Confirmation Letter in the system. FKW including their dependent/s are required to show this letter upon collection of pass sticker. 2) Only FKW and their dependent/s who arrived at KLIA1 are eligible to collect the pass sticker at ESC. For those who arrived at other than KLIA1, the pass sticker must be collected at Expats Service Centre. In cases where the issuance of pass sticker is unsuccessful at ESC, company may email us at expatctr@mdec.com.my for the next arrangement. Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON COLLECTION OF PASS STICKER AT ESC KLIA1 FOR EMPLOYMENT PASS CATEGORY I AND II (EP I &#038; II)

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! In view of the upcoming Hari Raya Aidiladha celebrations, we wish to inform that Expats Service Centre will be closed for half day on 8th July 2022 (Friday) from 12.00pm to 5.00pm. Expats Service Centre will resume as usual on 12th July 2022 (Tuesday) at 8.00am. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services. Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILADHA 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement on Special Pass requirement after 30th June 2022 dated 13th May 2022, this is a final reminder to highlight that effective 1st July 2022, companies are required to ensure that all applications are with a VALID pass prior to submission of approval and endorsement. Companies MUST ensure that immediate action are taken for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia. Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

FINAL REMINDER ON SPECIAL PASS REQUIREMENT AFTER 30TH JUNE 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement on Special Pass requirement after 30th June 2022 dated 13th May 2022, this is another reminder to highlight that effective 1st July 2022, companies are required to ensure that all applications are with a VALID pass prior to submission of approval and endorsement. Companies MUST ensure that immediate action are taken for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia. Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

2ND REMINDER ON SPECIAL PASS REQUIREMENT AFTER 30TH JUNE 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement dated 13th May 2022 (Ref No .: BSD - EXPATS - ANNC - MDEC&ndash; 178 D20220513), we would like to remind that effective 1st July 2022 companies are required to ensure all applications are with a VALID pass prior to submission of approval and endorsement. Please take immediate action for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia. Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

REMINDER ON SPECIAL PASS REQUIREMENT AFTER 30 JUNE 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement dated 13th May 2022 (Ref No .: BSD - EXPATS - ANNC - MDEC&ndash; 178 D20220513), we would like to remind that effective 1st July 2022 companies are required to ensure all applications are with a VALID pass prior to submission of approval and endorsement. Please take immediate action for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia. Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

REMINDER ON SPECIAL PASS REQUIREMENT  AFTER 30 JUNE 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

We would like to inform that effective 1st July 2022 companies are required to ensure all applications are with a valid pass prior to submission of approval and endorsement as there is no further extension of the Special Pass flexibility after 30th June 2022.

&nbsp;

<div>
<div>Please note that for submission from 1st July 2022 onwards, Special Pass is required if the current pass expires within 7 working days prior to the submission of the approval application. MDEC will advise accordingly if Special Pass is still required during the assessment due to incomplete submission.</div>

<div>&nbsp;</div>

<div>&nbsp;</div>

<div>Any pass that has expired for more than 30 days, the company is required to apply for Special Pass at the Operations, Investigation and Prosecution Division (previously known as Enforcement Division) of Immigration Department at Putrajaya.</div>
</div>

<div>&nbsp;</div>

<div>
<div>
<div>Therefore, we encourage all companies to plan and monitor your application in advance to ensure the application process runs smoothly and to avoid any unwanted/unnecessary circumstances.</div>
</div>
</div>

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON SPECIAL PASS REQUIREMENT  AFTER 30 JUNE 2022

Greetings from Expats Service Centre!

&nbsp;

We would like to inform that effective 1st July 2022 companies are required to ensure all applications are with a valid pass prior to submission of approval and endorsement as there is no further extension of the Special Pass flexibility after 30th June 2022. Please note that for submission from 1st July 2022 onwards, Special Pass is required if the current pass expires within 7 working days prior to the submission of the approval application. MDEC will advise accordingly if Special Pass is still required during the assessment due to incomplete submission. Any pass that has expired for more than 30 days, the company is required to apply for Special Pass at the Operations, Investigation and Prosecution Division (previously known as Enforcement Division) of Immigration Department at Putrajaya. Therefore, we encourage all companies to plan and monitor your application in advance to ensure the application process runs smoothly and to avoid any unwanted/unnecessary circumstances.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON SPECIAL PASS REQUIREMENT AFTER 30 JUNE 202

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that Expats Service Centre will be closed for half day on 29th April 2022 (Friday) from 12.00pm to 4.00pm.

Expats Service Centre will resume as usual on 5th May 2022 (Thursday) at 8.00am. Please take note that there will be a minimal support available for services in Expats Service Centre during the Hari Raya week. For submission of original passport for Transfer of Endorsement and Cancellation of Pass on 29th April 2022 (Friday), the application will be processed from 9th May 2022 onwards. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDIL FITRI 2022

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

In line with our recent announcement on the new process for endorsement of pass sticker, please be informed that effective 18th April 2022, company may select pass sticker logistic arrangement preference upon submission of endorsement application in the Expats System.

The options are as follows:

&nbsp;

<ol>
	<li>1) Delivery Pass sticker will be delivered to selected MSC Status Company within MSC Malaysia cybercity/centre area in Cyberjaya, Petaling Jaya and Kuala Lumpur ONLY.</li>
	<li>2) Walk-in Company to bring original passport to Expats Service Centre for affixing of Pass Sticker. Company may walk-in to our Centre according to the booked appointment slot. If company is unable to obtain the slot via online appointment, please email expatctr@mdec.com.my for manual appointment request.</li>
	<li>3) Collection at ESD Satellite Centre (ESC), Kuala Lumpur International Airport 1 (KLIA1) The collection of pass sticker at ESC is ONLY for Foreign Knowledge Worker (FKW) including their dependent/s that currently abroad and approved under Employment Pass category I and II (EPI &amp; II). Company will be notified via email to download a Confirmation Letter when it is ready in the Expats System. The Confirmation Letter is required by the FKW and/or their dependent for collection of pass sticker at ESC. In situation where the issuance of pass sticker is unsuccessful at ESC, company may email us at <a href="mailto:expatctr@mdec.com.my" rel="noopener" target="_blank">expatctr@mdec.com.my</a> for the next arrangement.</li>
</ol>

&nbsp;

Please take note that the option selection cannot be changed once the application has been submitted to MDEC in the system. As such, company MUST ensure to confirm the selection before submitting the endorsement application. The user manual is available in the system for easy reference. For this new enhancement, there will be system downtime for Expats System on Sunday, 17th April 2022 (12.00am) until Monday, 18th April 2022 (12.00am). Thus, the system will not be accessible during this period.

&nbsp;

Should you require more information and assistance, please email us at <a href="mailto:expatctr@mdec.com.my" rel="noopener" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Enhancement of Expats system

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

Please be informed following are the latest updates for the companies to observe:

&nbsp;

<ol>
	<li>1) Returned Application for more than 6 months Kindly be informed that any application that has been returned, company MUST respond to MDEC within 6 months from the returned date. Failure to comply with this requirement, application is considered as invalid and will be voided. Company is required to re-apply should company wish to continue with the same application. Processing fee is non-refundable for application that has been inactive for more than 6 months.</li>
	<li>2) Cancellation of Pass Any Foreign Knowledge Worker (FKW) and their dependents who will be leaving Malaysia permanently is required to shorten the current pass prior to their departure. Company is responsible to ensure that the current pass MUST be physically shortened before leaving Malaysia to avoid any implication in the future.</li>
	<li>3) eVISA update For any queries on eVisa, company may refer to the Live Chat Support at <a href="https://malaysiavisa.imi.gov.my/evisa/evisa.jsp" rel="noopener" target="_blank">https://malaysiavisa.imi.gov.my/evisa/evisa.jsp</a></li>
</ol>

&nbsp;

Should you require more information and assistance, please email us at <a href="mailto:expatctr@mdec.com.my" rel="noopener" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Latest update on return application, cancellation and eVisa

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

Kindly be informed that our service hours for eXpats Service Centre Front Counter during the month of Ramadhan shall be as follows:

&nbsp;

<table>
	<tbody>
		<tr>
			<td>SERVICE HOURS (Monday &ndash; Friday) 8.00 am &ndash; 4.00 pm</td>
		</tr>
		<tr>
			<td>LUNCH BREAK (Monday - Thursday) 1.00 pm &ndash; 2.00 pm (Friday) 12.00 pm &ndash; 2.45 pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

SATURDAY &amp; SUNDAY - CLOSED PUBLIC HOLIDAY - CLOSED

&nbsp;

Should you require more information and assistance, please email us at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Service Hours during Ramadhan 2022

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

We refer to our announcement dated 24th November 2021 (Ref No: TD&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;168 D20211124) on the issuance of the pass sticker. We would like to highlight that the SLA for affixing pass sticker is five (5) working days after receiving the notification from eXpats system and company is responsible to:

&nbsp;

1. Delivery of pass sticker Ensure that original passport is available for affixing the pass sticker as per the delivery schedule OR;

2. Collection of pass sticker Ensure to bring the original passport to eXpats Service Centre for affixing the pass sticker as per the appointment schedule. If company is unable to obtain the slot via online appointment, please email expatctr@mdec.com.my to obtain manual appointment To comply with this requirement, company is advised to plan accordingly and proceed with the Endorsement Process (Stage 2) when the Foreign Knowledge Worker (FKW) is in Malaysia and the original passport is available so that the pass sticker can be affixed to the passport within the stipulated period.

&nbsp;

Please note for method No.1, MDEC will assist to deliver the pass sticker to the company only twice and failure to provide the original passport during the second delivery, the company is required to bring the passport to eXpats Service Center within five (5) working days after receiving notification from eXpats system.

&nbsp;

Should you require more information and assistance, please email us at expatctr@mdec.com.my. &nbsp;

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

REMINDER ON DELIVERY/COLLECTION OF STICKER

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

In line with the announcement made by the Malaysia Immigration Department on the exemption of MyEntry, with immediate effect any Foreign Knowledge Worker/Dependents including foreign maid that has obtained pass approval is allowed to enter Malaysia without MyEntry approval. As such, company MUST ensure that pass application of the Foreign Knowledge Worker/Dependents including foreign maid has been approved before making any arrangement for them to enter Malaysia.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my. &nbsp;

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

LATEST UPDATES ON EXEMPTION OF MYENTRY PERMISSION

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

We refer to the announcement dated 27th December 2021(Ref No: TD&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;169 D2021227) on Reference Visa requirement. We would like to clarify for those who requires visa to enter Malaysia, the visa application can be made via:

&nbsp;

1.eVisa online application platform eVisa can be applied from any countries except Malaysia, Singapore, Israel and North Korea. Please refer to <a href="https://malaysiavisa.imi.gov.my/">https://malaysiavisa.imi.gov.my/</a> for eVisa application.

2.Malaysian Representative Offices Overseas Reference Visa (Single Entry Visa) can be applied at Malaysian Representative Offices Overseas as stated on MDEC&rsquo;s Approval letter. Nevertheless, we encourage you to apply for eVisa as it is easier and more convenient for visa application.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON REFERENCE VISA REQUIREMENT

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

Please be informed that with immediate effect all Foreign Knowledge Workers (FKW) and their dependents including foreign maids who require a visa to enter Malaysia MUST obtain Reference Visa (single entry visa) prior to entry into this country. In line with this requirement, Immigration Department of Malaysia has extended the use of MYVisa system (eVISA) to all the respective nationalities.

&nbsp;

For your information, eVISA can be applied from any countries except Malaysia, Singapore, Israel and North Korea. Please refer to <a href="https://malaysiavisa.imi.gov.my/">https://malaysiavisa.imi.gov.my/</a> to apply for the eVISA.

&nbsp;

For reference visa application, approval letter MUST include &ldquo;Visa Collection Centre&rdquo;. Hence, all applications that have been approved without visa collection centre, the approval must be amended before entering Malaysia as the Journey Performed payment facility is no longer available. Failure to obtain a visa prior to entry, the applicant will be charged with &ldquo;Not to Land&rdquo; (NTL) at the border entrance and will be deported.

&nbsp;

Should you require more information and assistance on eVisa, you may email to <a href="mailto:evcomm@imi.gov.my">evcomm@imi.gov.my</a>.

&nbsp;

For any other enquiry please e-mail us at expatctr@mdec.com.my

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

REFERENCE VISA REQUIREMENT

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

In line with the announcement made by Expatriate Service Division (ESD) of the Immigration Department on 1st October 2021, <a href="https://esd.imi.gov.my/portal/latest-news/announcement/">https://esd.imi.gov.my/portal/latest-news/announcement/</a>, please be informed that effective from 1st December 2021 the endorsement process will be as follows:

&nbsp;

1) Company to initiate online endorsement process and MUST upload documents for endorsement purpose. Please refer to the checklist in eXpats website - www.expats.com.my

2) Pass sticker will be delivered to company by MDEC&rsquo;s representative or;

3) Company may bring original passport to eXpats Service Centre to be affixed with the pass sticker. &nbsp;

&nbsp;

With the implementation of the new endorsement process, company MUST observes the followings

&nbsp;

1) For application that the Foreign Knowledge Worker is outside Malaysia(FKW), company may initiate online endorsement once FKW has entered Malaysia and entry stamp has been uploaded.

2) Pass sticker will be delivered to the registered address only or company may bring the original passport within 5 working days after receiving the notification that the sticker is ready to be affixed on the passport.

3) Delivery service is only applicable for companies that meet the criteria set by MDEC.

4) Company is required to make an online appointment via appt.expats.com.my for collection of pass sticker at the eXpats Service Centre counter,

5) Company MUST ensure that the passport is in a good condition to affix the sticker. Please note that with this new process, MDEC will no longer keep the passport from 1st December 2021 for submission of endorsement.

&nbsp;

However, for online endorsement application submitted before 1st December 2021, company may proceed to submit the original passport following the current process until 15th December 2021 (Wednesday).

&nbsp;

Should you require more information and assistance, please e-mail us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

NEW PROCESS FOR ENDORSEMENT OF PASS

Dear Valued Clients, Greetings from eXpats Service Centre! In line with the National Recovery Plan (NRP), with immediate effect only fully vaccinated authorized person/representatives that have passed the vaccination maturity period of 14 days is allowed to enter our Centre.

&nbsp;

Following the above, effective 18th October 2021, MDEC operational hours will be revised as follows:

&nbsp;

<table border="1" style="border:1px solid #222222">
	<thead>
		<tr>
			<th rowspan="2">Operation hours</th>
			<th>Monday to Thursday</th>
			<th>Friday</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Lunch Hours (Closed)</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">1.00pm to 2.00pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">12.15pm to 2.45pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

In order to comply with the Standard Operating Procedures (SOPs) during Movement Control Order (MCO), companies are required to make an online appointment before coming to eXpats Service Centre. However, if company is unable to obtain the slot via online appointment, please email expatctr@mdec.com.my to obtain manual appointment. Walk-in is allowed for collection of passports ONLY.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

LATEST UPDATE ON  ONLINE APPOINTMENT AND FULL VACCINATION REQUIREMENT

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! In line with the introduction of E-Special Pass (eSP) by the Immigration Department of Malaysia, we are pleased to inform that effective from 11th October 2021, company may submit Special Pass application via eXpats system.

&nbsp;

The online eSP only applicable for:

&nbsp;

1) Arrangement to leave country

2) Renewal application

3) New application (change of position/pass only for existing application under MDEC) With eSP, company is required to make online payment for the SP charges.

&nbsp;

Please note that company MUST make payment within 7 days of the approval date. Failure to make payment during the said timeline, the special pass approval will be automatically cancelled. The user manual is available in the system for easy reference. For this new enhancement, there will be system downtime for eXpats System on Sunday, 10th October 2021 (12.00 am) until Monday, 11th October 2021 (8.00am). Thus, the system will not be accessible during this period.

&nbsp;

Should you require more information and assistance, please e-mail us at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

ENHANCEMENT OF EXPATS SYSTEM  SPECIAL PASS (eSP) ONLINE APPLICATION

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

Effective from 1st November 2021, the eXpats system is open for submission of FKW Projection for 2022. We advise only companies with FKW headcount requirement for 1st Quarter of 2022 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2021. Please take note that the submission for 2021 FKW projection is still open until 14th November 2021. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2021 will be forfeited by 31st December 2021. Company may proceed with FKW projection submission via login to www.expats.com.my. Please adhere to the supporting document&rsquo;s requirement as stated in eXpats system. Submission Checklist: <a href="https://titan.mdec.my/wp-content/uploads/Submission-Checklist-for-Company-Registration-Projection.pdf">https://titan.mdec.my/wp-content/uploads/Submission-Checklist-for-Company-Registration-Projection.pdf</a>

&nbsp;

Kindly contact us at 03 8315 3000 or e-mail clic@mdec.com.my should you need further assistance.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

Malaysia Digital Economy Corporation Sdn Bhd

SUBMISSION OF FOREIGN KNOWLEDGE WORKERS (FKW) PROJECTION FOR YEAR 2022 IN EXPATS SYSTEM

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We are pleased to inform that the Government of Malaysia has lifted the travel restriction to Malaysia for travellers from India, Bangladesh, Sri Lanka, Pakistan and Nepal effective from 20th September 2021. As such, company may proceed to submit or re-submit the applications of Foreign Knowledge Worker from these countries as usual. However, please take note that entry to Malaysia is still subject to the MYEntry approval by the Immigration Department of Malaysia and will be reviewed from time to time.

&nbsp;

All Foreign Knowledge Workers are required to check on the latest entry requirements and rules before entering Malaysia such as the followings:

&nbsp;

1) complete dose of vaccination,

2) COVID-19 test screening

3) Quarantine procedures.

&nbsp;

Should you require more information and assistance, please contact us at expatctr@mdec.com.my. Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON ENTRY TO MALAYSIA FOR  INDIA, BANGLADESH, SRI LANKA, PAKISTAN & NEPAL NATIONALITIES

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

Please be advised that due to the restrictions and SOPs where the center is operating with limited manpower, we are experiencing some delays in the approval and endorsement process. We are also currently flooded with high volume of endorsement applications since we re-opened our counter service and all this has further led to the delay. We seek your understanding that we are unable to entertain all urgent request including travelling inside or outside Malaysia unless confirmed flight ticket is attached and the urgency is highlighted during submission of passport. As such, we encourage companies to plan your application submission ahead and give us sufficient time to complete the process. Please also note that due to the limitation of online appointment slot, Immigration Department of Malaysia has given flexibility for companies to complete the endorsement of application until 31st December 2021 and will not be subject to any enforcement action during the period. Hence, for those that have been granted an approval, you may plan for the endorsement to be completed latest by 31st December 2021.

&nbsp;

For emergency and urgent request or should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

DELAYS IN PROCESSING OF APPLICATIONS

Dear Valued Clients,

&nbsp;

Please be informed that Expats Online Appointment will be available effective from 20th August 2021.

Clients may book the appointment for slot 1st September 2021 onwards at <a href="https://titan.mdec.my/expats/contact/">www.expats.com.my/contact or appt.expats.com.my</a>. 

The Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC operational hours will remain as below:&nbsp;

&nbsp;

<table border="1" style="border:1px solid #222222; width:0px">
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">SERVICES</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">DAY</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">TIME</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Submission of passport Documents for Client Manager</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday until Thursday Friday</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am until 1.00pm 8.00am until 12.00pm</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Collection of passports</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday until Friday</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">3.00pm until 4.30pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

For collection of passports, companies are still required to make an appointment via email to <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. Kindly note that walk-in is strictly NOT allowed.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre 

Malaysia Digital Economy Corporation

UPDATE ON ONLINE APPOINTMENT

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

Please be informed following are the latest updates for the companies to observe during the implementation of&nbsp;National Recovery Plan (NRP) Phase 1;

&nbsp;

<ul>
	<li>Operational Hours</li>
</ul>

<div>&nbsp;</div>

Effective from Monday, 2nd August 2021 the Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will be operating as follows:

&nbsp;

<table border="1" style="border:1px solid #222222; width:0px">
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">SERVICES</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">DAY</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">TIME</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Submission of passport</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday until Thursday Friday</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am until 1.00pm 8.00am until 12.00pm</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Collection of passports</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday until Friday</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">3.00pm until 4.30pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

Companies are required to make an appointment via email to&nbsp;<a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. For companies that have been given an appointment and would like to have an earlier slot, please email us and new date will be assigned according to the availability of the additional slots.&nbsp;Please take note that&nbsp;walk-in is strictly NOT allowed.

&nbsp;

<ul>
	<li>Special Pass requirement</li>
</ul>

<div>&nbsp;</div>

The Immigration Department of Malaysia has agreed to grant Special Pass exemption for long-term social visit passes / employment passes that have expired during the period of Movement Control Order (MCO) until 31 December 2021. As such, with immediate effect, all new and renewal applications of Employment Pass including the dependent applications which have been approved and the latest pass have expired due to closure of the centre and absence of appointment slots, may proceed with passport endorsement without Special Pass at eXpats Service Centre. As the centre will be operating with minimal staff based on the stipulated MCO SOPs, please expect some delays in processing of endorsement application.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre 

Malaysia Digital Economy Corporation

LATEST UPDATE ON FRONT COUNTER OPERATIONAL HOURS AND SPECIAL PASS REQUIREMENT

Dear Valued Clients,

&nbsp;

The government has announced that the Enhanced Movement Control Order (EMCO) in Selangor has ended on 16th July 2021. Please be informed that the front counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will resume operations effective Wednesday, 21st July 2021 on limited operating hours and days as per the following details:

&nbsp;

Day&nbsp;&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp; Monday, Wednesday and Friday

Time&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp; 8.00am until 1.00pm (for submission of passport) &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp; 3.00pm until 4.30pm (for collection of passport)

&nbsp;

As the centre will be operating with minimal staff based on the stipulated MCO SOPs, priority will be given to urgent/emergency cases and cases of prolonged overstayed. Companies are required to make an appointment via email to expatctr@mdec.com.my.

&nbsp;

Please take note that walk-in is strictly NOT allowed. Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE FRONT COUNTER RESUME OPERATIONS AFTER ENHANCED MOVEMENT CONTROL ORDER (EMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to the latest announcement made by the Government of Malaysia on the Enhanced Movement Control Order (EMCO) for all districts in Selangor and several localities in Kuala Lumpur due to the rise of Covid-19 cases in Klang Valley. With the implementation of the EMCO, eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be closed effective from 3rd July until 16th July 2021 or after the EMCO is lifted. As such, companies are required to observe the followings:

&nbsp;

<ol>
	<li>Endorsement of Employment Pass/Dependant Pass/Other Related Pass and ServicesEndorsement submission at eXpats Service Centre Cyberjaya will be put on hold with immediate effect. As such, all appointment that has been booked via online appointment <a href="https://appt.expats.com.my/">https://appt.expats.com.my/</a> and manual appointment via <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a> will be automatically cancelled. Companies may proceed to book a new slot after the EMCO is lifted.</li>
	 
	<li>Approval Stage Online application of Approval Stage will continue to be processed. Due to the current condition, please expect some delays on the processing of the approval.</li>
</ol>

<div>&nbsp;</div>

We apologize for any inconveniences this may have caused.

&nbsp;

Should you require more information and further assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation

CLOSURE OF EXPATS SERVICE CENTRE DURING ENHANCED MOVEMENT CONTROL ORDER (EMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 29th May 2021 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;157 D20210529) on the closure of eXpats Service Centre, Cyberjaya.

&nbsp;

Please be informed that the Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will resume operations effective Friday, 2nd July 2021 on limited operating hours and days as per the following details:

&nbsp;

Day: Monday, Wednesday and Friday

Time: 8.00am until 1.00pm (for submission of passport) &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3.00pm until 4.00pm (for collection of passport)

&nbsp;

As the centre will be operating with minimal staff, it will be for urgent and emergency cases only. Therefore, companies are required to make appointment via email to expatctr@mdec.com.my or to the company&rsquo;s Client Manager. Please take note that walk-in is strictly NOT allowed and all appointment that has been booked via <a href="https://appt.expats.com.my/" rel="noopener" target="_blank">https://appt.expats.com.my/</a> will be automatically cancelled.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE FRONT COUNTER RESUME OPERATIONS DURING FULL MOVEMENT CONTROL ORDER (FMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to the recent announcement made by the Government of Malaysia on the first phase of 14 days total lockdown during MOVEMENT CONTROL ORDER 3.0 (MCO) due to the rising number of Covid-19 cases in the country.

&nbsp;

Please be informed that eXpats Service Centre including Immigration Unit (Expatriate Services) in MDEC will be closed effective from 1st until 14th June 2021 or until/after the lockdown is lifted.

As such, companies are required to observe the followings:

&nbsp;

1) Endorsement of Employment Pass/Dependant Pass/Other Related Pass and Services Endorsement submission at eXpats Service Centre (Cyberjaya and Northern Office) will be put hold from 31st May 2021(Monday). As such, all appointment that has been booked will be automatically cancelled. Companies may proceed to book a new slot for 15th June 2021 onwards or after the lockdown is lifted via appt.expats.com.my The Centre is still open for collection of endorsed passports on 31st May 2021.

2) Approval Stage Online application of Approval Stage will continue to be processed.

&nbsp;

Due to the current condition, please expect some delay on the processing of the approval.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE SERVICE DURING TOTAL LOCKDOWN MOVEMENT CONTROL ORDER 3.0 (MCO) 2021

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to the recent announcement made by the Government of Malaysia on MOVEMENT CONTROL ORDER 3.0 (MCO) for employees in the private and public sectors to work from home starting Tuesday, 25th May 2021.

&nbsp;

Please be informed that the Front Counter service of eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will resume with minimal support effective from tomorrow, 25th May 2021 until further notice.

&nbsp;

Companies are required to make an online appointment via appt.expats.com.my before coming to our Centre and adhere to the SOPs which have been set by eXpats Service Centre.

&nbsp;

Kindly be informed that walk-in is allowed for the collection of passport ONLY. Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

FRONT COUNTER SERVICES DURING MOVEMENT CONTROL ORDER 3.0 (MCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to the announcement made by the Government of Malaysia on the travel restriction to Malaysia for the travellers from India, Bangladesh, Sri Lanka, Pakistan &amp; Nepal to prevent the spread of the new Indian Covid-19 variant into the country. Due to the recent announcement, we encourage company not to submit/hold the applications of Foreign Knowledge Worker from these countries until the restriction is lifted. However, should company wish to proceed with the applications, kindly submit/resubmit the application in eXpats system for our further action. Please take note that the approval letter is valid for 6 months from the approval date. As such, company is required to complete the process including endorsement before the expiry date. &nbsp;

&nbsp;

For companies that are not able to complete the process, the company is required to re-apply if the application has expired.

&nbsp;

Should you require more information and assistance, please contact us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. 

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation

UPDATE ON ENTRY TO MALAYSIA FOR THE COUNTRY OF  INDIA, BANGLADESH, SRI LANKA, PAKISTAN & NEPAL

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre,

&nbsp;

We wish to inform you that eXpats Service Centre will be closed on 12th May 2021 (Wednesday) to 14th May 2021(Friday) and we will resume as usual on 17th May 2021(Monday).

&nbsp;

To ensure a smooth process for expatriate services, we advise you to plan your submissions for applications as per below dates: Approval of Application for Foreign Knowledge Workers for MSC Malaysia Status Companies and ICT Sector Companies

&nbsp;

The last day to submit applications will be on 26th April 2021 (Monday) in order to obtain decision before the holidays.

&nbsp;

Applications received after 26th April 2021, decision will only be made on 17th May 2021 onwards. Endorsement of Employment Pass / Dependent Pass / Other Related Pass and Services The last day to submit endorsement applications will be on 5th May 2021 (Wednesday) in order to obtain complete endorsements by Immigration Department before the festive holidays. We will resume endorsement application on 17th May 2021.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE  DURING HARI RAYA AIDIL FITRI 2021

Dear Valued Clients, Greetings from eXpats Service Centre, Kindly be informed that our service hours for eXpats Service Centre Front Counter during the month of Ramadhan shall be as follows:

&nbsp;

<table border="1" style="border:1px solid #222222">
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">SERVICE HOURS (Monday &ndash; Friday) 8.00 am &ndash; 4.00 pm</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">LUNCH BREAK (Monday - Thursday) 1.00 pm &ndash; 2.00 pm (Friday) 12.00 pm &ndash; 2.45 pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

SATURDAY &amp; SUNDAY - CLOSED PUBLIC HOLIDAY - CLOSED

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE FRONT COUNTER DURING THE MONTH OF RAMADHAN 2021

Dear Valued Clients, Greetings from eXpats Service Centre! We would like to inform that companies are required to comply with the current Special Pass (SP) requirements by the Malaysian Immigration Department. Kindly observe the following scenarios with regards to Special Pass (SP):

&nbsp;

<table border="1" style="border:1px solid #222222">
	<tbody>
		<tr>
			<th>SCENARIOS</th>
			<th>ACTIONS</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>Application approved and submission of endorsement before expiry of current pass.</li>
				<li>Application approved before expiry of current pass and submission of endorsement after expiry of current pass.</li>
			</ul>
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>To submit passport for endorsement without SP at eXpats Service Centre.</li>
				<li>To submit passport for endorsement without SP within 30 days after application is approved at eXpats service Centre.</li>
			</ul>
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>Application approved after expiry of current pass.</li>
			</ul>
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>To apply Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya before submission of passport for endorsement.</li>
			</ul>
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>Applicant entered Malaysia with the approval letter and the current entry stamp (Social Visit Pass) has expired before submission of passport for endorsement.</li>
			</ul>
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>To apply Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya before submission of passport for endorsement.</li>
			</ul>
			</td>
		</tr>
	</tbody>
</table>

&nbsp;

Please take immediate action for applications with expired pass validity. We shall update these SP requirements if there are any changes. Companies are required to make an online appointment via appt.expats.com.my before coming to our Centre.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

SPECIAL PASS REQUIREMENT

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 1st March 2021 (Ref No: CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;150 D20200301) on the requirement to register with Department of Labour (Jabatan Tenaga Kerja), Ministry of Human Resource. We would like to inform that the updated contact numbers are: Telephone : 03-8000 8000 Customer Service : 03-8886 5192 Telekerja : 03-8888 9111 Company may also contact the nearest branch of Department of Labour as follows <a href="http://jtksm.mohr.gov.my/ms/hubungi-kami/alamat/negeri">http://jtksm.mohr.gov.my/ms/hubungi-kami/alamat/negeri</a> for further clarification.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON INFORMATION  FOR DEPARTMENT OF LABOUR (JABATAN TENAGA KERJA)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 6th January 2021 (Ref No: CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;145 D20200106) on the requirement to advertise job vacancies in the MYFutureJobs portal for companies who intend to employ Foreign Knowledge Workers. Please be informed that effective 1st April 2021, companies are required to attach Approval Letter from SOCSO during submission of application to eXpats Service Centre. For more information, please refer to <a href="https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html">https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html</a> In addition, for employment purposes companies are required to register with Department of Labour (Jabatan Tenaga Kerja), Ministry of Human Resource.

&nbsp;

Failure to register, may impact MYFutureJobs application approval.

&nbsp;

For detailed information and further assistance, kindly refer to <a href="http://jtksm.mohr.gov.my/ms/akta-borang">http://jtksm.mohr.gov.my/ms/akta-borang </a> and contact 03-8886 5192/9111 or email jtksm@mohr.gov.my.

&nbsp;

Appreciate your cooperation to adhere to the requirements made by the Government of Malaysia.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON MYFUTUREJOBS REQUIREMENT FOR EMPLOYMENT OF FOREIGN KNOWLEDEGE WORKER

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! Kindly be informed that there will be system downtime for eXpats System on Saturday, 27th February 2021 (12.01am) until Monday,1 March 2021 (8.00am) due to system maintenance. Please take note that eXpats system will not be accessible during this period. Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

EXPATS SYSTEM DOWNTIME FEBRUARY 2021

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

Please be informed that with immediate effect all letters and documents required during application of Employment Pass and other related passes MUST be signed by a representative of the company holding the position of Manager and above. This is to ensure that the relevant letters and documents are in line with the requirements of the Immigration Department. Should the letter and document signed by a company representative who is not listed as an authorized person in the eXpats system, the company is responsible for ensuring the authenticity of the signature. Kindly refer to the sample letters, documents and forms on the eXpats website <a href="https://titan.mdec.my/expats/">https://titan.mdec.my/expats/</a>.

&nbsp;

For more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

SUBMISSION OF LETTER/DOCUMENT  TO EXPATS SERVICE CENTRE

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! Please be informed that eXpats Service Centre, Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be operating as follows effective from Monday, 25th January 2021 onwards:

&nbsp;

<table border="1" style="border:1px solid #222222; width:100%">
	<thead>
		<tr>
			<th rowspan="2">Operation hours</th>
			<th>Monday to Thursday</th>
			<th>Friday</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Lunch Hours (Closed)</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">1.00pm to 2.00pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">12.15pm to 2.45pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

Companies are required to make an online appointment via <a href="https://titan.mdec.my/expats/contact">https://titan.mdec.my/expats/contact</a>/ before coming to our Centre. All online appointments that have been booked from 25th January 2021 are valid and companies can come to the Centre according to the booked slot. We seek your cooperation to prioritize your application since we are operating with minimal staff strength to comply with the Standard Operating Procedures (SOP) set by the government. Please inform us upfront if you are unable to come on the appointment date so that the slot can be given to others. All appointments will be monitored closely and MDEC has a right to cancel company&rsquo;s next appointment due to NO-SHOW. Companies may walk-in to our Centre for collection of passport ONLY. We urge companies to be cautious and MUST observe the SOPs imposed by the authorities to contain the Covid-19 outbreak. In addition, please adhere to the SOPs and safety protocols set by eXpats Service Centre to minimize any potential risk to the office and to others. Should you require more information and assistance, kindly contact us via email at expatctr@mdec.com.my. Your kind understanding is highly appreciated. Yours sincerely, eXpats Service Centre Malaysia Digital Economy Corporation[:ms]Dear Valued Clients, Greetings from eXpats Service Centre! Please be informed that eXpats Service Centre, Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be operating as follows effective from Monday, 25th January 2021 onwards:

&nbsp;

<table border="1" style="border:1px solid #222222">
	<thead>
		<tr>
			<th rowspan="2">Operation hours</th>
			<th>Monday to Thursday</th>
			<th>Friday</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Lunch Hours (Closed)</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">1.00pm to 2.00pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">12.15pm to 2.45pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

Companies are required to make an online appointment via <a href="https://titan.mdec.my/expats/contact">https://titan.mdec.my/expats/contact</a>/ before coming to our Centre. All online appointments that have been booked from 25th January 2021 are valid and companies can come to the Centre according to the booked slot. We seek your cooperation to prioritize your application since we are operating with minimal staff strength to comply with the Standard Operating Procedures (SOP) set by the government. Please inform us upfront if you are unable to come on the appointment date so that the slot can be given to others. All appointments will be monitored closely and MDEC has a right to cancel company&rsquo;s next appointment due to NO-SHOW. Companies may walk-in to our Centre for collection of passport ONLY. We urge companies to be cautious and MUST observe the SOPs imposed by the authorities to contain the Covid-19 outbreak. In addition, please adhere to the SOPs and safety protocols set by eXpats Service Centre to minimize any potential risk to the office and to others.

&nbsp;

&nbsp;

Should you require more information and assistance, kindly contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATED OPERATION HOURS FOR EXPATS SERVICE CENTRE  DURING MOVEMENT CONTROL ORDER (MCO) JANUARY 2021

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! In line with the recent announcement made by the Government of Malaysia on Movement Control Order (MCO), please be informed that eXpats Service Centre (Cyberjaya &amp; Northern office) including Immigration Unit (Expatriate Services) in MDEC are still open, however on limited operating hours as follows.

&nbsp;

&nbsp;

<table border="1" style="border:1px solid #222222">
	<tbody>
		<tr>
			<th>Date</th>
			<th>Working Days</th>
			<th>Operation Hours</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">13th to 15th January 2021</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Wednesday to Friday</td>
			<td rowspan="2" style="border-color:#222222; border-style:solid; border-width:1px">8.00am until 12.00noon</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">18th January 2021 until MCO lifted</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday, Wednesday &amp; Friday</td>
		</tr>
	</tbody>
</table>

&nbsp;

&nbsp;

In addition, during this period: 1) Online application of Approval Stage will continue to be processed. 2) Online appointment that has been booked will be automatically cancelled. Companies may proceed to book new slot after MCO. Companies may walk-in to our Centre for collection of passport and submission of urgent/emergency application only. Companies MUST observe the Standard Operating Procedures (SOP) imposed by the authorities and adhere to the SOPs which have been set by eXpats Service Centre to contain the Covid-19 outbreak. Please expect delays in processing of applications since we are operating with minimal support as per the guidelines announced by the Malaysian National Security Council.

&nbsp;

Should you require more information and assistance, kindly contact us via e-mail at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

OPERATION HOURS FOR EXPATS SERVICE CENTRE  DURING MOVEMENT CONTROL ORDER (MCO) JANUARY 2021

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! Please be informed that effective from 1st January 2021, companies who are hiring Foreign Knowledge Worker (FKW) is required to advertise the job vacancies on MYFutureJobs portal for a minimum of 30 days. For detailed information kindly refer to <a href="https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html">https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html</a>

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

VACANCIES ADVERTISEMENT VIA MYFUTUREJOBS PORTAL FOR FOREIGN KNOWLEDEGE WORKER

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 6th December 2020 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;142 D20201206) where we have highlighted that there will be delays in processing of endorsement application due to high volume of backlogs and we are not operating with full staff strength to adhere to the SOP. Please take note that we are unable to entertain all urgent request including travelling inside Malaysia due to the above reasons. However, should company require the FKW to travel outside Malaysia for business purposes, please ensure that confirmed flight ticket is attached during submission of passport.&nbsp;

&nbsp;

As such, we encourage you to plan your applications ahead and give us sufficient time to complete the process.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

DELAYS IN PROCESSING OF ENDORSEMENT APPLICATION

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 9th November 2020 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;140 D20201109) on the closure of eXpats Service Centre counter. Please be informed that Expats Service Centre of Northern Office will resume as usual effective from Wednesday, 9th December 2020.

&nbsp;

Front Counter operational hours for eXpats Service Centre (Northern office) will remain as below:

&nbsp;

Operational hours: 8:30 a.m. to 1:00 p.m.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Monday &ndash; Thursday 8:30 a.m. to 12.15p.m.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

&nbsp;

Friday Company is required to make an appointment via <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a> before coming to our Centre. Please take note of the followings:

&nbsp;

<ol>
	<li>Clients are encouraged to prioritize the submission of application based on the expiry of passes.</li>
	<li>There might be delays in processing of endorsement application</li>
</ol>

<ul>
	<li>All communications with eXpats Service Centre will remain via email and chatbot/live chat only.</li>
</ul>

<div>&nbsp;</div>

Should you require more information and assistance, please contact us via e-mail at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. &nbsp;

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation &nbsp;

EXPATS SERVICE CENTRE (NORTHERN OFFICE) RESUME OPERATIONS

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 21st October 2020 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;138 D20201021) on the closure of eXpats Service Centre counter.

&nbsp;

Please be informed that the Front Counter service of Expats Service Centre, Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will resume as usual effective from Wednesday, 9th December 2020.

Companies are required to make an online appointment via <a href="http://appt.expats.com.my">appt.expats.com.my</a> before coming to our Centre. All online appointments that have been booked from 9th December 2020 are valid and company can come according to the date and time.

&nbsp;

Please take note of the followings:

&nbsp;

<ul>
	<li>1) Companies are encouraged to prioritize the submission of application based on the expiry of passes.</li>
	<li>2) Submission of application must be with complete documents</li>
	<li>3) There will be delays in processing of endorsement application due to high volume of backlogs and we are not operating with full staff strength</li>
	<li>4) All communications with eXpats Service Centre will be via email and chatbot/live chat only.</li>
</ul>

<div>&nbsp;</div>

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. &nbsp;

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation &nbsp;

EXPATS SERVICE CENTRE FRONT COUNTER RESUME OPERATIONS DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO)

<div class="column column_visual mcb-column mcb-item-5rrwk8ylr one">
Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

In line with the recent announcement made by the Government of Malaysia on CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) for all states except Perlis, Pahang and Kelantan, please be informed that our eXpats Service Centre in Northern office is closed starting today, 9th November 2020 until 6th December 2020.&nbsp; However, the centre is still open for collection of endorsed passports until Friday, 13th November 2020. As such, we encourage companies to walk-in to our Centre in Northern office for collection of passports latest by Friday.

&nbsp;

The Centre service may resume on 7th December 2020 or after the Conditional Movement Control Order has ended.

&nbsp;

In addition, during this period:

&nbsp;

1) Online application of Approval Stage will continue to be processed.

2) Appointment that has been booked will be automatically cancelled but companies may proceed to book new slot for 7th December 2020 onwards via <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a> .

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation
</div>

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE - NORTHERN OFFICE COUNTER DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO)

26 October 2020

<hr />
Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

With reference to the Government initiatives made by the Cabinet on 4th June 2020 regarding employment of Foreign Knowledge Workers, companies are&nbsp; required to advertise job vacancies to locals on the JobsMalaysia portal <a href="\">https://www.jobsmalaysia.gov.my/jobsmy</a> for a minimum of 30 days. JobsMalaysia will only issue a \&quot;Surat Perakuan\&quot; to company that has advertised the job vacancy to locals and unable to employ local talents for the vacant positions.

&nbsp;

For more detailed information and further assistance, please visit&nbsp;&nbsp;<a href="\">http://jtksm.mohr.gov.my</a>&nbsp;&nbsp;or please contact JobsMalaysia at 03 8320 2713/4/5 or email,&nbsp;<a href="\">pegawaidagang@mohr.gov.my</a>&nbsp;.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="\">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

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